Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/2915563

Work experience

Game Release Team Lead

from 05.2021 to now (3 years)
Innovecs, Київ (IT)

- Mentoring and training of new team members.
- Game clients deployment.
- Test activities planning of game release team.

Game Release Manager

from 11.2020 to 04.2021 (5 months)
Innovecs, Київ (IT)

- Managing game release schedule.
- Test planning for upcoming game releases.
- Test cases design.
- Performing game functional, smoke and regression testing.
- UI, localisation, compliance, configuration testing.
- Bug reporting and fix verification.
- Back office game configuration.
- Project documentation.

Success Manager

from 11.2018 to 11.2020 (2 years)
Tstech, Київ (Information technology & Services)

- Training of clients and employees in use of company's products.
- New features demos.
- Smoke, user acceptance, usability, configuration testing.
- Bug reporting and fix verification.
- Back office brand configuration.
- Project documentation.

Customer Support Representative

from 03.2017 to 12.2017 (9 months)
Open Solution, Киев (IT)

- Documents verification.
- Providing accurate, valid and complete information by using the right methods/tools.
- Managing large amounts of incoming chats.
- Advising on company information.
- Resolving customer complaints via phone, email, mail or social media.

Proofreader

from 01.2016 to 11.2016 (10 months)
Itsolutions.expert, Киев (IT)

- Proofreading of academic papers.
- Checking for errors by scrutinising even the smallest detail in a document.
- Looking for popular errors that editors and writers normally miss.
- Identifying and correcting punctuation and grammar errors.
- Reviewing client's complains.

Tutor

from 09.2015 to 01.2016 (4 months)
Gelios, Киев (Education and science)

- Facilitating students to comprehend and apply the newly learned content
intelligently.
- Assisting students to become independent and collaborative learners.
- Preparing lesson material individually

Education

КНУ ім. Тараса Шевченка

Бакалавр - "англійська мова і література та переклад"/ Магістратура - "Сучасна англомовна комунікація та дві західноєвропейські мови", Киев
Higher, from 2012 to 2018 (5 years 8 months)

Друга мова - іспанська
Третя мова - італійська

Additional education and certificates

Basic Web and SQL for Software Testing, SkillUP

December 2018

Software Testing, SkillUP

January 2019

Knowledge and skills

Language proficiencies

• English — advanced
• Spanish — average

Additional information

SUMMARY:
Experience in working with Wordpress plugin.
Experience of bug reporting and bug tracking systems usage (Jira).
Experience of Zendesk utilization.
Experience of requirements review and analysis.
Experience in working with multinational brands.
Advanced level of English communication abilities.
Ability to quickly learn and self-educate.
Problem solving and decision-making skills.