Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/2975475/

Work experience

Logistics Dispatcher

from 01.2026 to 05.2026 (5 months)
Express Logistics, Дистанційно (Транспорт, логістика)

• Reviewing open loads
• Contacting drivers for status checks
• Monitoring GPS dashboards
• Updating customers + teams
• Adjusting ETAs based on new data
• Logging incidents
• Communicating with warehouse or yard teams
• Reassigning loads if needed
• Preparing reports for next shift

Back office specialist

from 09.2024 to 10.2025 (1 year 2 months)
Alfa media group, Дистанційно (IT)

• Processing deposits, withdrawals and refunds based on the established policies and procedures
• Ensuring compliance with the company's AML procedures
• Assisting internally all departments with any issues to client funds
• Performing other ad hoc tasks as requested
• Record keeping of executed transactions
• Identify potentially unusual, suspicious, or fraudulent transactions and refer these to the Compliance department
• Reconciliation between bank accounts and PSP to CRM
• Issue, review and follow up on various financial reports as per applied procedures (daily, weekly, monthly)

Affiliate/marketing manager

from 09.2022 to 06.2024 (1 year 10 months)
TeamPro, Дистанційно (Маркетинг, реклама, PR)

- Communicating with customers concerning services;
- Maintaining reports on balances, inquiries and requests;
- Controling payments and payouts;
- Analyzing projects, daily checkups on plans and goals,
- Controlling and monitoring the processes of using the services and assisting with troubleshooting.

PSP manager

from 07.2021 to 03.2022 (9 months)
Synergy Group, Київ (IT)

- Searching for new payment solutions and conclusion of partnership agreements;
- Assisting of payment solution integration process;
- Tracking execution and monitoring payments;
- Establishing cooperation with exchanges and following up the process;
- Executing transactions in and out from the system according to the rules and rates;
- Preparing reports for monitoring and optimization of the payment processes.

Affiliate manager

from 02.2021 to 07.2021 (6 months)
UX Projects, Київ (IT)

- Building effective relationships with affiliates and providers concerning offers according to the company needs;
- Analyzing campaign performance data and optimization of campaigns to improve ROI;
- Control of payments and payouts;
- Collaboration with internal teams to ensure alignment with overall company goals.

Senior CRM and Finsupport manager

from 08.2018 to 02.2021 (2 years 7 months)
Vortex Group, Київ (IT)

- Supporting sales managers at all stages ;
- Providing reports on the fact of completing tasks, communicating with other departments and performing tasks set by the head of Dept;
- Checking monthly targets and calculating bonuses and coordination with the account department;
- Being responsible for various requests, data processing and analysis (traffic quality, database processing quality, correction of the department employee attendance schedule reporting), Portfolio clients and PLV reports;
- Holding desk competitions and following matching conditions;
- Supervising the work of the team and providing support.

CRM-manager

from 01.2018 to 08.2018 (8 months)
FinTech company, Київ (Фінанси, банки, страхування)

Crm-manager (Foreign desks)
- distribution of data base;
- keeping records of daily results and targets;
- controlling transactions and transfers;
- predicting reports at the request of management (sales reports, the quality of processing the base, comparing reports for the period);
- accounting of bonuses and collaborating with hr dept.

Customer support representative

from 04.2017 to 01.2018 (10 months)
FinTech company, Київ (IT)

- Taking responsibility for the incoming line for customers;
- Handling customers inquiries via email and incoming/outgoing calls;
- Processing of customer documentation, verification;
- Reviewing and processing withdrawal requests;
- Handling complaints and tickets, collaborating with the relevant departments.

Education

Kiev National Linguistic University

Manager-economist with knowledge of 2 foreign languages (English and German), Киев
Higher, from 2004 to 2009 (5 years)

Fundamental study of economics and finance, law (administrative, economic, labor), sociology and psychology; mastering information business technologies, the study of general management and special disciplines. Among the latter: operational and strategic management, marketing, personnel management, management itself, consumer behavior, innovation management, statistics on the market for goods and services, international economic relations, logistics and others, combined with a thorough study of two foreign languages ​​(English and German languages).

Additional education and certificates

Nova Schule, German courses

2022-2023, 7 months

Goethe-Institut, German course

2007, 6 months

Knowledge and skills

• MS Office
• PC User
• Internet User
• Email
• Уміння аналізувати
• Неконфліктність
• Формування зведених таблиць
• Ведення звітності

Language proficiencies

• English — advanced
• German — average

Additional information

Personal qualities and skills:
Sociability, tactfulness, responsibility, multitasking, emotional stability, customer service skills, analytical skills, ability to prioritize, tendency to learn quickly, focus on results.

Interests and hobbies:
Books, yoga, fitness and self-development.

Marital status - not married, no children.