Contact information

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Work experience

Global & Regional Enterprise Relations Manager

from 02.2018 to 02.2019 (1 year)
GMS, Київ (Telecommunications, Global Messaging Provider)

- Led interdepartamental contractual processes with global multinational IT and Messaging Companies;
- Coordinated both commercial and technical launch of new clients;
- Sales Support, daily partnership maintenance worldwide, developing of the existing customers.

Customer Success Manager

from 02.2017 to 02.2018 (1 year)
AI Helps, Київ (ERP software Beauty Pro, Fitness Pro, Denta Pro)

- Increased the customer retention rate in two times by intensifying the process of software integration and making it’s less time and efforts consuming for customers. It resulted in our company’s revenue growth derived from renewal payments.
- Preventing closed lost projects by changing the concept of product integration: from training - to complete setting up and downloading data.
- Introduced a proactive communication with clients for identifying and solving any difficulties they could encounter. It helped to enhance the customer satisfaction with the product and services, and resulted in time optimization for our company.
- Developed a protocol for ERP integration, which was taken as a basis for the new company policy;
- DUTIES: Support in achieving business goals, "Success Milestones" Upsells, Cross-sells; Business Analysis, Software Integration, Advice on Managerial Accounting; trainings offline and over phone, Team-Viewer, Skype, chat, email.

Administrative and ICT operator (volunteer)

from 10.2016 to 02.2017 (4 months)
International Committee of the Red Cross, Київ (Humanitarian)

Project / Account Manager

from 09.2012 to 02.2017 (4 years 5 months)
Scientific innovation center UkrDGRI, Kyiv (B2B, Consulting, Evaluation of resources reserves, Hydrogeology, drilling)

- Technical-economic evaluation and audit of fossil resources reserves for largest international and Ukrainian companies in various industries;
- Coordinated project Team, client management and contractual processes;
- Implemented customer-oriented approach. As a result the company reputation was improved and the number of customers and contracts increased twice on the second year of work;
- "Employee of the Year" - for fair and qualitative performance of contract work as well as taking more responsibility under force majeure, urgent development of new competencies;
- Repeated long-term contracts with the absolute majority of customers.

Education

NTUU "Kiev Polytechnic Institute"

Institute of Publishing and Printing, Kyiv
Higher, from 2007 to 2012 (4 years 10 months)

Economics and Management of Organizations

Additional education and certificates

"Communication tools for reputation management", Kyiv-Mohyla Business School (online)

2015

"Financial management" by Oleksii Herashchenko, Kyiv-Mohyla Business School (online)

2015

"Information Security", Kyiv Polytechnic Institute (online)

2015

Advanced MS Excel for Business at America Hous

November 2016

Intellectual property and Copyright (full academic course in Kyiv Polytechnic Institute);

2007-2012

Knowledge and skills

Language proficiencies

• English — fluent
• Ukrainian — fluent
• Russian — fluent
• Polish — above average
• German — average
• Italian — average

Additional information

Cultural, social and charitable activities in the Netherlands, Germany, Italy, France, Poland, cooperation with governmental, non-governmental organizations, community leaders and officials.