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Work experience

Project Manager

from 12.2016 to 02.2022 (5 years 2 months)
Getriebebau NORD GmbH, Київ (Машинобудування)

* Business Process for operating company (development and integration)
* Procurement /Contract Management / Legal Requirements / Contract Compliance
* External and Internal Logistic/Customs
* Sales Strategy / Sales Planning
* Strategic Partnership
* Site Focal Point / Fairs
* SAP/1C/CRM

Sales Support Analyst

from 05.2012 to 11.2015 (3 years 6 months)
Shell Oil Products Ukraine LLC, Kiev, Ukraine, Киев (Автобізнес та автосервіс)

•Leaded Contract management in collaboration with Cluster & Local units leadership to ensure operational activities and strategy are aligned with global and local commercial policies
•Managed Sales-Purchase contracts to respond to and coordinate supply availability issues
•Provided timely communication of supply availability to serve special activities, i.e. tender & deals required investment proposals
•Provided background information to support the completion of the demand plan
•Executed proactive managing proposals across offer to cash
•Compiled complex reports for Customers, Sales, Business and Master data review to evaluate perspectives and opportunities for the Business activities
•Built and cultivated network across service providers to deliver resolution to issues outside the sales support remit
•Identified key processes within and across commercial units to be simplified and standardized (lean projects)

Lead of Customer Service Operations

from 06.1998 to 04.2012 (13 years 10 months)
Shell East Europe Company Ltd., Киев (Auto business and auto service)

•Accountable for Customer Service organization activities covering order booking at the Supply source to delivery to local market.
•Responsible for working coordination between internal and external departments, i.e. Sales accounts, Finance & Credit, Supply source, Logistic, Certification Authorities
•Responsible for Customer Set-up & Amend process and capture of all Customer information, data documentation required to set-up ensuring accuracy of the customer master data.
•Ensured Customer data integrity across systems throughout Customer life circle including all supporting documents required to provide an audit trail.
•Lead data accuracy activities (including cleansing)
•Completed and submitted Customer Set up and Amend Form to Credit to enable the performance of the credit assessment
•Ensured PLM (Product Life Management) exclusion /inclusion, price changes and Customer awareness in advance
•Managed the demand forecast processes to achieve high quality of discussions, good challenge by leadership team and fast decision making
•Supported Sales in marketing promotion activities, i.e. media advertisement, exhibitions, promotion materials
•Coached/trained other team members including Account managers on behaviors that improve process performance especially price management and offer compliance

Education

Kiev National University named of T.G.Shevchenko

Linguistic / Literature Department, Kиев
Higher, from 1985 to 1990 (4 years 9 months)

Additional education and certificates

Safety Business Environment and Information Security (Shell Open University)

2014

Conflict of Interests (Shell Open University)

2012

Negotiation with Difficult Clients (Star Personal Business Academy, Moscow)

2008

Knowledge and skills

• MS Excel
• MS Word
• MS Office
• PC User
• Internet User
• MS PowerPoint
• Business Process Implementation
• Contract Management
• Business analysis

Language proficiencies

• Ukrainian — fluent
• Russian — fluent
• English — advanced
• Italian — average

Additional information

Trainings:
Safety Business Environment and Information Security (Shell Open University)
Conflict of Interests (Shell Open University)
Negotiation with Difficult Clients (Star Personal Business Academy, Moscow)

Additional information:
•Language skills: Ukrainian, Russian – native, English – advanced
•Strong PC skills: MS Office (Word, Excel, Power Point), Internet, SUN
•Driving license B category since 1997