Contact information

The job seeker has entered a phone number , email, address, Facebook and Instagram.

You can get this candidate's contact information from https://www.work.ua/resumes/3309827/

Additional education and certificates

GoIT, основы программирования.

2016, 6 месяцев

Knowledge and skills

• Користувач ПК
• Пошукові системи
• Уверенный пользователь ПК (с 1998)
• Чесність
• Ведення онлайн-чатів
• L1
• Вхідна лінія
• Швидкий набір тексту
• Jira
• Slack
• Багатозадачність
• Gambling Chats Verification
• Висока працездатність
• Уміння працювати в режимі багатозадачності
• Перша лінія підтримки
• Zendesk
• Відповідальність
• Risk management
• Helpdesk
• Ведення CRM
• Уважність
• Betting
• Gamling
• PSP
• Monitoring
• Shift-Lead
• Anti-fraud
• Support of transactions with high risks
• KYC
• Комунікабельність

Language proficiencies

• English — average
• Ukrainian — advanced
• Russian — fluent

Additional information

Male, 37 y.o., born in Kyiv/Ukraine, 15 June 1987, Ukrainian.
Phone number - [open contact info](look above in the "contact info" section) \ Telegram – @Burkovskiy87
Email – [open contact info](look above in the "contact info" section)
Live in Kyiv, near the subway station Lukyanovskaya.
Open to new projects (flexible shifts, night shift), desired salary - from $1100+.
-
Looking for work in the Support Department, with the customer support agent function.
Full day in office, remote work, night shift, no calls, only chats\tickets\Helpdesk\Freshdesk.
In the last 7 years, I have increased my experience in support, and have experience in Quality Control & Risk+KYC, shift lead, success manager, and mentor.
Worked in online casinos, and trading companies.
--
2006-2009
Computer club – “M-16”
Gamers computer club.

Position: Administrator-cashier.
Work function: help the clients with internet information, games, etc.
Was selling soda, sweet stuff, etc. on the bar, and made post-shift reports.
--
2010-2015
TV channel “Inter”.
Kyiv, https://inter.ua/en — television projects.

Position: Operator assistant and grew to light designer.
Work function: Help the cameraman with setting up the light and preparing the set for the start of the shoot.
--
2006-2015
in parallel with my main job, I worked part-time as a security guard in nightclubs:
Night clubs:
“Forsage”, “Saxon”, “Prime”, “Renove”.

Position: Assistance head of the security department.
Work function: Maintaining order and tranquility at private and public parties at night.
--
2010-2019 (Parallel work, purely as a hobby)
Stream platform “Twitch”
Moderator chats in cooperation with a few streamers (bloggers)

Position: Moderator chats, administrator groups in VKontakte.
Work function: Most part of the moderator function is observing correct chatting and banning viewers if they harass each other or send spam with offensive text.
--
2017-2018
Online-casino “Meanskins”, roulette.
One of the forms online-casino with bets of the game's items on the Steam platform (Counter-strike skins)

Position: Client support agent.
Work function: Provided customer support via chat and helped clients with bets, withdrawal requests, and site work.
--
2018-2019
Online-casino “Spinwin”.
Casino on CIS territory, Ukraine, Russia, Belarus, Kazakhstan, and Poland.

Position: Client support manager.
Work function: help clients with bets, withdrawal requests, site work, and verification.
--
2019-2019
Trading company.
Works all over the world, with clients from many countries.

Position: Customer support agent
Work function: work with the tickets\emails in Zendesk from the clients. Was helping complete the verification of the account. Risk+KYC.
--
2020-2020
Online-casino “Firstcasino”.
The casino is only in Ukraine territory.

Position: customer support agent, supervisor, QA manager.
Work function: Provided customer support via chat and helped clients with the site functions, verifications, games, and bets. Making most of the templates for conveyor work.
--
2021-2021
Online casino StayCasino.

Position: support agent, QA manager.
Responsibilities: provided customer support via chat and helped clients with site functions, checks, games, bets, logs, and bonuses.
I have created a full-fledged, conveyor, template work.
--
2021-2023
B2B support VBet.

Position: B2B support agent.
Responsibilities: Provided customer support via chat and helped clients with bets checks, calculations, Risk checks, and site work.
--
2022-2023
B2B support for a Market Company "IceMobile/Oxxo".

Position: B2B support agent.
Responsibilities: provide customer support through the Jira ticketing system, monitor traffic, and hand over to developers via Slack.
Postman, Swagger, JUnit, Jira, MongoDB.
--
2023-202-
Support agent, Shift-lead of support, PSP manager “Gambling company”, CIS region.

Position: support agent, QA manager, Shift-lead of support, PSP manager.
Responsibilities: provided customer support via chat and helped clients with site functions, checks, games, bets, logs, and bonuses.
I have created a full-fledged, conveyor, template work.
After transitioning to the position of PSP Manager: communicated with partners, searching for and establishing mutually beneficial conditions for the company and important limits, as well as monitoring the current incoming conversion.

In October 2024, I began exploring new opportunities and directions in the gambling industry – PSP management.
---
Personal skills:
· Ability to quickly solve crises and extraordinary situations (is a must for support agent);
· Experience with statistical analysis and reporting;
· Experience in team management;
· Skills in process optimization;
· Hard work, overtime, extra shifts bonus system, etc.