Contact information

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Work experience

Team leader

from 01.2026 to 06.2026 (6 months)
Hay credito, Remote (Finance, banking, and insurance)

Led four collections teams across early-stage and high-risk portfolios.
Promoted from managing two teams to overseeing more complex portfolios based on performance.
Improved team KPIs through coaching, quality assurance, and performance management.
Optimized collection strategies and operational workflows.
Collaborated on automation initiatives and process improvements.
Managed collections operations across multiple tasks

Team leader

from 12.2023 to 09.2025 (1 year 10 months)
1CallCenter, Remote (Telecommunications and networking)

Expanded the commercial operation from 4 to 13 sales teams, leading 11 Team Leaders and over 250 sales professionals across LATAM.
Increased monthly sales volume from 9,000 to 25,000 products through KPI optimization, coaching, and process improvements.
Oversaw commercial operations, including KPI execution, quality assurance (QCM), performance management, and continuous process optimization.
Implemented new sales strategies, workflows, and operating models to improve efficiency and conversion.
Built new sales teams and developed training programs, sales scripts, and coaching initiatives.

International Alliances Manager

from 11.2021 to now (5 years)

Developed international partnerships and expanded the franchise network across multiple markets.
Developed strategic partnerships that resulted in the launch of 5 international franchise locations.
Identified and negotiated with prospective franchise partners.
Managed partner relationships from onboarding to launch.
Supported contract preparation and multilingual business communication.
Worked with cross-functional teams to support international expansion.

Consultant in Libertex January 2025 – Present

Support international business communication and commercial strategy.
Translation.

Sales manager

from 12.2016 to 11.2021 (5 years)
Together network, Dnipro (Telecommunications and networking)

* Promoted from Sales Operator to Team Leader based on consistent performance and leadership results.
* Led international sales teams in collaboration with the London headquarters.
* Coached and developed sales representatives, improving upselling performance and overall productivity.
* Monitored KPIs, sales quality, and team performance to achieve business objectives.
* Recruited, onboarded, and trained new team members.
* Collaborated with Operations and QA teams to optimize sales processes and customer experience.

Sales manager

from 06.2016 to 12.2016 (7 months)
Капитал Трейд, Dnipro (Mechanical engineering)

Prolski snowboard training simulators through a franchise business model.
* Conducted cold outreach and identified potential B2B and B2C clients.
* Negotiated commercial agreements and developed long-term partnerships.
* Managed the full sales cycle, from lead generation to deal closure.
* Built and maintained strong client relationships, ensuring customer satisfaction and repeat business.

Sales manager

from 06.2008 to 07.2009 (1 year 2 months)
Сall-центр "Yema@online (Эквадор), Remote (Marketing, advertising, and PR)

общение с клиентами по телефону, назначение встреч, продажи онлайн рекламы

Education

Университет имени Альфреда Нобеля

Факультет психологии, Dnipro
Higher, from 2012 to 2016 (4 years)

Industrial Psychology studies focused on organizational behavior, leadership, communication, team management, motivation, and performance improvement. This academic background has complemented my professional experience in Sales, Customer Operations, and Business Development.

Language proficiencies

• English — average
• Spanish — fluent
• Ukrainian — above average
• Italian — beginner

Additional information

Additional Information

Business Development and Operations professional with over 10 years of international experience across FinTech, Sales, Customer Operations, Partnerships, and Team Leadership.

Throughout my career, I have successfully led commercial and operational teams, optimized business processes, improved KPI performance, and managed multicultural teams across LATAM and Europe. My experience includes expanding commercial operations from 4 to 13 teams, leading more than 250 professionals, developing international partnerships, opening new franchise locations, and implementing strategies that improved operational efficiency and business growth.

I enjoy building high-performing teams, mentoring future leaders, improving customer experience, and creating scalable operational processes. I am passionate about solving complex business challenges through data-driven decision-making, collaboration, and continuous improvement.

Core Competencies

* Business Development
* Commercial Operations
* Customer Operations
* Team Leadership & Coaching
* International Partnerships
* KPI & Performance Management
* Process Improvement
* Quality Assurance (QA)
* Customer Experience
* CRM Management
* Cross-functional Collaboration
* FinTech & iGaming
* Strategic Planning
* Operational Excellence

Languages

* Spanish — Native
* English — Professional Working Proficiency (B2)
* Ukrainian — Upper-Intermediate
* Russian — Fluent
* Italian — Basic

I am open to fully remote international opportunities in Business Development, Commercial Operations, Customer Operations, Partnerships, Sales Leadership, and Customer Support Leadership.