Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/3616826

Work experience

SMM Manager / Sales Manager (freelance)

from 10.2019 to now (4 years 6 months)
Lucky Start, Boca Raton (USA) (навчальна (курс з англійської))

- Planned and instituted social media marketing plan for Lucky Start.
- Drove the strategy and owned the voice of Lucky Start company on social media.
- Researched target audience of the company.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Created and facilitated giveaways to retain membersand attract new members.
- Increased customer engagement through social
media.

Senior Claims Specialist

from 05.2018 to 07.2019 (1 year 2 months)
Aviacontact, Київ (Telecommunications and networking)

In addition to basic responsibilities:
- Conducted training for interns.
- Advised colleagues on resolving conflict situations in
case of customer complaints.

Claims Specialist

from 10.2017 to 04.2018 (6 months)
Aviacontact, Київ (Telecommunications and networking)

- Contacted airlines via various channels regarding customers’ refunds.
- Contacted customers about submitted requests for refund/cancellation.
- Checked all details of the whole process and made refund eligibility decisions.
- Reported and analyzed financial impacts and losses.

Education

Kyiv National University of Trade and Economics

Commodity Science And Commercial Logistics (Master degree), Київ
Higher, from 2018 to 2019 (1 year 3 months)

Kyiv National University of Trade and Economics

Commodity Science & Expert Examination in Customs (Bachelor degree), Київ
Higher, from 2014 to 2018 (3 years 9 months)

Additional education and certificates

Lucky Start (English course)

2 місяці

SMM Intensive

14/15.09.2019

Knowledge and skills

Language proficiencies

• Ukrainian — fluent
• English — above average
• Russian — fluent

Additional information

PERSONALITY: Communicative. Punctuality. Creativity. Organized. Responsible. Initiative. Versatile.
HOBBY: Social Media (Personal blog). Photography. Travelling. Dancing. Reading. Psychology