Contact information

The job seeker has entered a phone number , email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/3675666/

Work experience

Customer support representative

from 01.2020 to 01.2025 (5 years)
Light House Agency, Remote (Public and business services)

Delivered personalized customer service, resolving inquiries with a 95% satisfaction rate.
Designed and optimized CRM workflows to improve ticket resolution time by 20%.
Trained and supervised a team of 10+ customer service representatives.
Coordinated interdepartmental communications to streamline project execution.

Executive assistant

from 01.2018 to 10.2024 (6 years 10 months)
Kulanaco, Poltava (Design)

Efficiently managed calendars, appointments, and email correspondence for multiple clients, ensuring seamless scheduling.
Conducted market research and data entry to support business decision-making.
Developed and maintained organized filing systems, reducing administrative errors by 25%.
Created templates and documents to standardize processes and improve workflow efficiency.
Provided technical support to clients, assisting with software setup and troubleshooting.

Dispatcher

from 03.2017 to 03.2024 (7 years)
Smart Freight Company, Odesa (Auto business and auto service)

Keep records, monitoring drivers' daily logs for errors or violations and monitoring their working hours and equipment availability.
Keep tabs on the weather at all drivers' locations to be able to flag potential issues, typically with the aid of numerous computer programs.
Serve as a reliable point of contact to balance drivers' health and safety with customer requirements.

Sales representative

from 09.2016 to 12.2023 (7 years 4 months)
Gemini Marketing Company, Remote (Education and science)

Exceeded monthly sales targets by 120% through effective customer engagement and needs analysis.
Cultivated relationships with key clients to drive repeat business and referrals.
Maintained detailed records of customer interactions in CRM software.

Assistant Manager

from 12.2014 to 07.2021 (6 years 8 months)
Kievevia Travel Agency, Kyiv (Tourism)

Managed daily administrative operations and improved efficiency through process automation.
Created travel itineraries tailored to client preferences, increasing client retention by 25%.
Acted as a liaison between management and clients, ensuring seamless communication and service delivery.

Education

V.N KARAZIN NATIONAL UNIVERSITY

MEDICINE, kharkov
Higher, from 2013 to 2018 (5 years)

Additional education and certificates

SheCodes React

2022,6 months
Certificate

SheCodes Responsive

2022, 6months
Certificate

SheCodes Plus

2022, 6months
Certificate

Knowledge and skills

• MS Office
• CRM
• SEO
• Virtual Assistant
• Customer Service Representative
• Coding
• HTML
• Figma
• CSS
• Git
• Ведение онлайн-чатов
• React
• JavaScript

Language proficiencies

• English — advanced
• German — advanced

Additional information

Welcome to my profile! I am a dedicated Executive Assistant (EA) with a deep passion for supporting businesses. I have over six years of experience as a customer service representative, representing various sectors such as Health, IT, Entertainment, and more. I also have proficiency in HTML, CSS, and JavaScript, the core languages of front-end development.

In addition to my customer service background, I provide virtual assistance to CEOs and high-level executives, helping them achieve their goals while upholding the company's core values and ideologies. Some of my key responsibilities include providing creative and detailed customer care services, scheduling appointments, managing calendars, planning business trips, and more.

I aim to deliver the highest quality personalized support to any company and ensure that projects receive the professional attention they deserve. Recently, I enrolled in an IT program that has given me valuable insights into technology, enhancing my knowledge about new IT trends and how to incorporate them into businesses for increased productivity and growth.

I thrive on continuous learning and actively seek opportunities to acquire more knowledge for my career and personal growth.
Thank you for visiting my profile, and I am excited to connect with you soon!

Sincerely,
Tope.