Jacob

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/3786827

Work experience

Technical support manager

from 04.2011 to now (13 years 1 month)
Address.ua, Киев (Online information service and productivity toolset (Internet portal) for buying, selling and renting real estate in Ukraine)

Providing technical support and problem resolution strategies for customers
Presenting technical plans and progress reports to senior executives to improve efficiency of the portal
Search for bugs and testing new features of project and reporting
Communicating directly with sales, engineering, and marketing departments
Content moderation
Controlling IT equipment purchasing

Engineer

from 10.2007 to 03.2011 (3 years 5 months)
Oschadbank of Ukraine, Козелец (Finance, banking, and insurance)

Maintenance of banking specific software
Providing full guidance and assistance to users
In charge of securitization of unauthorized access
Full support of banking software
Software configuration

Math and computer science teacher

from 08.2006 to 09.2007 (1 year 1 month)
School, Остер (Education and science)

Conducting math and computer science lessons

Education

Chernihiv state pedagogical university named after T. Shevchenko

BA diploma as teacher of mathematics and computer science, Чернигов
Higher, from 2001 to 2006 (4 years 9 months)

Additional education and certificates

Softengi Training Center – Software Testing course

Oct. 2016–Dec. 2016

Knowledge and skills

Language proficiencies

English — average

Additional information

Excellent interpersonal skills
Team player
Good communication skills
Willingness to Learn
Hardworking
Self-Motivated