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Knowledge and skills

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M ushatova olga
Nation.: Ukrainian Date of Birth: April 7, 1987
Age: 29 Marital status: Single. Height – 165cm. Weight – 53kg.
Address: Ukraine,Odessa,Breusa st,63/1Mob: (UA) [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)



I had 5 years experience working onboard of cruise lines PrincessCruise as hostess,waitress and maître d`hotel office secretary. I know excellent behavior and needs of the customers from different countries and 5 stars service standards of the restaurant.

PROFESSIONAL EXPERIENCE

November 2011 – September 2016
Waitress, Restaurant hostess,maîtred’hôteloffice secretary
Princess Cruise Line 24305 TownCentreDrive Santa Clarita, CA 91355 USAwww.princesscruises.com
Providing services that are above and beyond for customer satisfaction and retention
Displaying leadership in guest hospitality, exemplified excellent customer service and create a positive atmosphere for guest relations
Effectively dealing with guests problems and complaints
Following the regulations and procedures of the United States Public Health/United Kingdom Public Health and adhere to these standards, at all times.
Taking reservations for the restaurant
Being an organised and attentive hostess, ensuring tables are ready on time and guests are seated promptly
Being aware of any special requests and dietary requirements of the guests
Performing various duties to include embarkation duties, afternoon teas, reservation inquire desk, dinning room reservation line, Captains cocktail parties, Chef’s table, dining room hostess, alternative restaurants  (Steak house and Italian Sabatini’s), buffet breakfast/lunch service duties, in addition to the normal restaurant duties. Always flexible with working hours and cleaning duties and any other duties as requested by the direct supervisor. Provides information to supervisors, co-workers, and subordinates by the phone, in written form, e-mail, or in person
Meet with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
Showing guests to their tables
Liaising with restaurant colleagues regarding readiness of tables and departures.
Business or sector: Cruise ships company
April 2007– January 2011
Restaurant “Sady Pobedy”-waitress
Ukraine 65009,Odessa,s.Varlamova Str.,[open contact info](look above in the "contact info" section))

education

September 2004– January 2006
Higher Vocational School 9,Izmail city
Faculty-restaurants and commercial bisiness
October 2009– December 2009
Seafarers training centre –stewardess

September 2002-March 2004
Computer School(computer operator fourth category)
Operating Systems: Microsoft Windows
Microsoft Office:Word – excellent; Excel – intermediate; Power Point – intermediate

During 2011 – 2016
Numerous courses & trainings – Customer service skills, Hospitality, Thinking out of the box, From good to great, Hosting passengers with the special needs, Responsible service of alcohol, “Courtesy, Respect, Unfailing in Service Excellence” , US Public Heals rules and regulations ...
FOREIGN LANGUAGES
Russian, Ukrainian – native or bilingual proficiency
English – professional working efficiency.
Turkish – limited working proficiency.

References available upon request.

FOREIGN LANGUAGES
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education education