Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/3899091/

Work experience

Business analyst

from 12.2023 to now (2 years 11 months)
Eleks, Львів (IT)

- Conducted comprehensive document analysis to discover system and user requirements for a hardware software-controlled system
- Communicated with internal stakeholders to refine understanding and ensure clarity in system and user requirements
- Defined and specified system and user requirements, serving as a cornerstone for the system development
- Acted as an SME for the development team, providing insights and guidance to ensure alignment with project goals
- Collaborated with stakeholders to gather and define business requirements
- Translated business needs into clear, concise user stories with acceptance criteria
- Maintained and prioritised the product backlog in collaboration with the Product Owner
- Actively participated in Scrum ceremonies
- Worked closely with developers and testers to ensure stories are well understood and ready for development
- Helped refine user stories by adding details, ensuring feasibility, and updating acceptance criteria

Business analyst

from 08.2022 to 12.2023 (1 year 5 months)
Kindgeek, Львів (IT)

- Played a pivotal role in the discovery phase of an Education domain project module
- Engaged with stakeholders to gather and prioritize requirements
- Performed functional decomposition and collected estimates from developers, maintained and managed the project backlog
- Reviewed visual prototypes
- Prepared the scope of the sprint; created user stories, conducted grooming and planning sessions with the team

Business analyst

from 11.2021 to 08.2022 (10 months)
EPAM, Львів (IT)

- Contributed significantly to the active development phase of the project
- Conducted prototypes analysis and elicited requirements through insightful interviews with stakeholders
- Effectively maintained and tracked the project backlog, identified and managed change requests, and fostered close collaboration with development teams
- Successfully conducted and facilitated Scrum meetings, creating a cohesive working environment and ensuring efficient project progress
- Produced Vision & Scope documents, user documentation for training, and UML diagrams, ensuring a well-documented and accessible project knowledge base

Support Engineer

from 04.2021 to 10.2021 (7 months)
Ciklum, Lviv (IT)

• Coordinated team in order to exceed regional sales goals
• Built and maintained positive relationships with vendors, clients, and industry
professionals
• Attended internal and external meetings
• Worked with carriers, brokers, and transportation professionals to ensure
success

Carrier Capacity Rep

from 02.2018 to 04.2021 (3 years 3 months)
PLS Logistics Services, Lviv (Transportation and logistics)

• Developed and maintained positive customer relations and coordinated with
team members to properly handle requests and questions
• Used a regional approach to build and maintain a book of carrier partners
• Used negotiation tactics during inbound/outbound calls to buy capacity at the
lowest rate possible
• Monitored carrier performance and reporting carrier failures

Track&Trace Rep

from 04.2017 to 02.2018 (11 months)
PLS Logistics Services, Львів (Transportation and logistics)

• Received and answered emergency and non-emergency calls
• Proactively addressed problems and suggested solutions Tracked and updated
call logs and data in software programs

Education

Lviv Banking Institute

Economic Cybernetics, Львів
Higher, from 2017 to 2019 (2 years)

Lviv Banking Institute

Economic Cybernetics, Львів
Unfinished higher, from 2013 to 2017 (4 years)

Additional education and certificates

Logos IT Academy

2017, 6 months

Business Analysis, Epam Systems

2021

Project Management , Sigma Software, Lviv

2021

Knowledge and skills

• MS Access
• Web Browsers
• Google Chrome
• Confluence
• CorelDRAW
• Email
• MS Excel
• Internet Explorer
• Express
• Mozilla Firefox
• Graphic editors
• Internet User
• Jira
• Linux
• MS Office
• Windows
• Opera
• Operating systems
• MS Outlook
• Outlook Express
• MS PowerPoint
• Skype
• SQL
• MS Word
• WordPad

Language proficiencies

• English — advanced
• Ukrainian — fluent

Additional information

Summary of Qualifications:
- Performance-driven and dedicated entry-level business analyst
• Proven exceptional ability to proactively communicate and collaborate with
customers
• Fluent in English
• Master’s degree in Economic Cybernetics