Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/4101748

Work experience

Captain

from 02.2017 to now (7 years 3 months)
Reem Al Bawadi, Marka LLC, Abu Dhabi, UAE (Lebanese restaurant)

•Ensure all customers receive positive and professional service to the highest standards to exceed the customer’s expectations.
•Follow sequence of service standards as per brand guidelines.
•Direct and supervise the service team to ensure that all duties are performed as per standards.
•Actively use up selling techniques by exceeding guest expectations and to increase revenue.
•Practice good customer relations and attend to customer complaints and queries.

Waiter

from 10.2013 to 02.2017 (3 years 4 months)
Emporio Armani Caffe, Abu Dhabi,UAE, Запорожье (Italian restaurant)

•Ensure all customers receive positive and professional service to the highest standards to exceed the customer’s expectations.
•Follow sequence of service standards as per brand guidelines.
•Understand and anticipate customer needs, being attentive but not intrusive.

Achievements:
In the 2014-2015 financial year with achieved numerous 100% scores on the Mystery Shopper reports I became the highest performer in the hospitality. This contribution helped my store to take the second place in yearly MS competition among all the hospitality stores of the company.

Being trusted by the management I was delegated to perform some supervisor’s tasks:

•Train junior staff members
•Assist in managing the service team and ensure the highest standard of service is delivered consistently
•Performing inventory
•Facilitate system transactions. Control opening, closing and cash handling procedures
•Assist the managers in guiding, directing and motivating subordinates to optimise productivity
•Solve problems with customers
•Cooperate with security, contractors and suppliers on behalf of the management

Education

ЗГИА

Механико-технологический факультет, металлургия цветных металлов, Запорожье
Higher, from 2005 to 2010 (4 years 9 months)

Language proficiencies

English — advanced

Additional information

Having 3+ years food & beverage experience in UAE, I'm eager to come back to my homecountry and settle in Kiev.
For further information contact me by email [open contact info](look above in the "contact info" section)