Oleksandr

Contact information

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Work experience

CRM Support engineer (specialist, leading specialist, technical supervisor)

from 08.2006 to 03.2017 (10 years 7 months)
Group of the companies “Terrasoft”, Киев (https://www.terrasoft.ua)

•Provided qualified training to internal staff
•Improved interaction and communication between different departments in the company, which reduced processing time for internal requests by 30%
•Monitored the fulfilment of KPIs (customer satisfaction, SLA ticket response time)
•Improved the quality of user manuals

Work in the teams:

Legacy
•Installation, configuration, maintenance of desktop CRM-systems Terrasoft 3.X
•Configuration of database replication
•Configuration of integration with Oktell telephony
•Configuration of integration with MS Office products

Platform R&D
•Installation, configuration, maintenance of web CRM-systems bpm’online
•User license management and distribution
•Configuration of LDAP authorization
•Application performance monitoring and optimization (using Zabbix)
•Assurance of security for data transmission using https

Call Center&Mobile
•Configuration of bpm'online integration with telephony (software and hardware ATX – Asterisk, Oktell, Webitel, Avaya, Infinity, Cisco)
•Mobile application support (bpm'online Mobile)

Automatic control Engineer

from 08.2001 to 06.2006 (4 years 10 months)
“Malva” company, Киев (http://www.malva-systems.net)

Projects:

“Ukrainian Railways”
•Manufacturing, installation, configuration of cash register equipment and access control systems (turnstiles) at all branches of the “Ukrainian Railways”
•Manufacturing, programming and configuration of mobile cash registers
•Installation and support of the reporting system on passenger traffic

“Kherson City Council”
•Installation of SCS (structured cabling system)
“Computing Center of the “Odessa Railways”
•Installation of SCS

“KrymAvtoTrans”
•Installation and configuration of online ticket selling and reporting system for bus transportation
•Reservation of terrestrial communication channels with wireless channels (installation and configuration of base stations and antennae)

Education

National University of Life and Environmental Sciences of Ukraine

Faculty of Electrification and Automation, Speciality: “Power engineering”, specialist in “Energetics of agricultural production”, Киев
Higher, from 1998 to 2001 (2 years 9 months)

Separated subdivision of National University of Life and Environmental Sciences of Ukraine “Nizhyn Agrotechnical College”

“Computer production”, junior specialist in “Mounting, maintenance and repair of electrical equipment in agro-industrial complex”, diploma with honor, Нежин
Higher, from 1993 to 1998 (4 years 9 months)

Additional education and certificates

English – Intermediate (ongoing intensive course at “Green Forest”)

2017, 3 months

Knowledge and skills

Language proficiencies

• Russian — fluent
• Ukrainian — fluent
• English — average

References

Sergey Kurylchyk

Sergey Kurylchyk

Head of the Software Development Team Platform R&D, Group of the companies “Terrasoft”

Additional information

Personal skills:
•Stress-resistant, communicative, multitasking, attentive to details