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Work experience

Technical Writer

from 03.2016 to now (8 years 2 months)
Smile Expo, Киев (Organizer of large business events)

- Writing, editing and maintaining technical documentation;
- Writing release notes to internal and external customers;
- Support project management in the collection and documentation of project progress;
- Participation in testing releases.

Leading specialist of maintenance and testing of the "Internet Banking" system

from 04.2013 to 12.2015 (2 years 8 months)
JSC Bank “Finance and Credit”, Киев (Finance, banking, and insurance)

- Fixing errors in the "Internet Banking" system;
- Registration provisioning and configuring the banking software system to ensure the correct display of information and the ability to pay for services;
- Smoke and Regression Testing;
- Investigation and reporting defects in Jira and Bugzilla;
- Generating essential reports.

Specialist of 2nd category technical support service of payment cards and systems of remote access

from 07.2010 to 03.2013 (2 years 8 months)
JSC “Ukrsibbank”, Киев (Finance, banking, and insurance)

- Provision of service support users of payment cards and systems of remote access;
- Provision of technical information to developer for localization situations that arise when using ATMs, Star Box, Cash-in, payment cards, POS terminals;
- Monitoring of transactions with payment cards and detection fraudulent transactions;
- Implementation of gathering information on the structure, characteristics and dynamics of customer requests for statistical reports by department.

Education

State University of Information and Communication Technologies

Information Technologies, Engineer in Electronics and Telecommunications, Киев
Higher, from 2006 to 2011 (4 years 10 months)

Additional education and certificates

StartIT Training Center for IT Specialists

2017

Language proficiencies

• English — average
• Russian — fluent
• Ukrainian — fluent

Additional information

Professional Skills

- Experience in creating Test Plans (in accordance to IEE829), Check-lists, Test Cases, Bug reports;
- Theoretical knowledge of test documentation: Test Strategies, Test Suits, RTM, User stories;
- Experience in working with bug tracking systems: Jira, Redmine and Bugzilla;
- Clear understanding of software development life cycle;
- Basic knowledge: SQL, HTML and CSS;
- Understanding of client-server app mechanic, HTTP/HTTPS protocols, request-response structure, HTTP methods, how works cache & cookies;
- Knowledge of test types and levels of testing;
- Understanding of most popular test design technics: boundary, pair-wise, equivalent classes;
- Chrome DevTools - basic usage experience;
- Understanding of methodologies: Agile (Scrum), Waterfall, V-model, Spiral model, Kanban.