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Work experience

Coordinator of the Re:Match project

from 11.2022 to 12.2023 (1 year 1 month)
Salam Lab NGO, Краков (Неприбуткові, благодійні та громадські організації)

Organization of information events, meetings, and workshops Development of criteria for the relocation of refugees
Recruitment of refugees from Ukraine
Contacting relocated persons for follow-up activities
Help desk support

Customer Support Specialist

from 06.2022 to 10.2022 (4 months)
Farnell element14, Краків (Телекомунікації, зв'язок)

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features
Follow up with customers to ensure their technical issues are resolved

Product research interviewer

from 11.2021 to 10.2022 (11 months)
Educational app “Haby Academy”, Запоріжжя (Освіта, наука)

Scheduling and conducting interviews
Creating transcripts to the interviews
Collecting and analyzing feedback from app users Identify customers’ needs and recommend new topics

Вчитель англійської

from 04.2021 to 09.2021 (5 months)
Redford English school | English teacher, Запоріжжя (Освіта, наука)

Prepared lesson plans that meet core objectives and principles and are in line with the curriculum goals
Conducted individual and group English lessons
Assessed student needs and provided support or extra resources to struggling students as well as exceptional achievers

Content creator

from 04.2021 to 10.2022 (1 year 6 months)
Educational app “Haby Academy”, Запоріжжя (Освіта, наука)

Researching industry-related engaging topics
Creating exercises for brain activity
Correction of the text

Вчитель англійської

from 04.2020 to 04.2021 (1 year)
All Right, Запоріжжя (Освіта, наука)

Remotely Identified students with special requirements and created individualized plans
Executed lessons efficiently using different styles of teaching depending on the content
Provided feedback based on workload and classroom behavior

English teacher

from 04.2019 to 04.2020 (1 year)
The interactive museum "Fleek museum", Запоріжжя (Освіта, наука)

Created lesson plans and gathered materials as per the curriculum Organised and delivered classroom lectures to students.
Encouraged the development of critical thinking skills

Education

Запорізький національний університет

Факультет іноземної філології, Запоріжжя
Higher, from 2013 to 2019 (6 years)

Zaporizhzhya National University
Master’s Degree
Program Subject Area: Philology
Professional qualification: Teacher of German Language and Literature, Teacher of English Language

Knowledge and skills

Language proficiencies

• English — above average
• German — above average

Additional information

Особисті якості
Націленість на результат; вміння швидко орієнтуватися в ситуації, що склалася, і самостійно приймати рішення, швидка здатність до навчання, відповідальність, цілеспрямованість, наполегливість і прагнення до професійного зростання, вміння працювати в команді.