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Work experience

Middle Product Manager (iGaming)

from 10.2024 to now (1 year 7 months)
Pin Up, Remote (IT)

Product Manager for brand (Tier 3 markets), responsible for growth, monetization, and product performance:

• Owned full product lifecycle for the brand: from hypothesis generation to delivery and post-launch analysis
• Drove product growth through continuous optimization of acquisition, engagement, and monetization funnels
• Improved key product metrics (engagement, deposits, turnover) by implementing new user engagement mechanics and optimizing existing flows
• Identified product bottlenecks through data analysis and translated them into actionable improvements
• Generated and prioritized product hypotheses focused on increasing retention, conversion, and user activity
• Led cross-functional execution with development, BI, CRM, design, marketing, and support teams
• Managed backlog, defined requirements, and ensured timely delivery of product initiatives
• Led incident response and performance stabilization, including root cause analysis and recovery planning
• Contributed to improving product accessibility and infrastructure in restricted markets
• Collaborated with country managers and domain teams to align product strategy across regions
• Ensured compliance with regulatory requirements, payments, and anti-fraud processes

Key Achievements:

• Increased user engagement and average active days through implementation of daily interaction mechanics
• Improved deposit behavior and overall turnover via product-driven engagement initiatives
• Delivered infrastructure-related improvements enabling stable product access in restricted markets
• Led multiple product improvements across the platform, contributing to overall brand performance growth

Team lead

from 05.2024 to 10.2024 (6 months)
Pin Up, Remote (IT)

• Led team operations, focusing on task management and delivery control
• Oversaw task prioritization and ensured timely execution of assignments
• Maintained operational and financial reporting
• Developed and documented internal processes and workflows
• Collaborated with cross-functional teams to align processes and improve efficiency
• Contributed to process optimization and workflow development across departments

QA engineer

from 02.2023 to 04.2024 (1 year 3 months)
Pin Up, Remote (IT)

• Performed basic functional testing of the product
• Identified and reported bugs with clear reproduction steps
• Maintained simple test documentation (checklists, test cases)
• Logged and tracked defects in the bug tracking system

Customer support representative

from 07.2021 to 02.2023 (1 year 8 months)
Pin Up, Remote (IT)

• Provided customer support via live chat regarding platform features and services
• Assisted users with technical and payment-related issues
• Resolved customer inquiries in a timely and professional manner
• Escalated complex issues to relevant teams when necessary

Field Team Lead

from 08.2020 to 08.2021 (1 year)
Servizoria, Remote (Marketing, advertising, and PR)

• Led a team of up to 10 mystery shopping coordinators, overseeing field operations
• Managed hiring, training, and onboarding of coordinators
• Supervised task distribution, performance, and quality of execution across projects
• Prepared analytical reports on team performance and operational results
• Conducted client communication and negotiations to support business development

Mystery Shopping Coordinator

from 10.2017 to 02.2019 (1 year 5 months)
4Service Group, Remote (Marketing, advertising, and PR)

• Recruited and onboarded mystery shoppers to meet project needs
• Ensured timely completion of assigned quotas
• Trained shoppers on task execution guidelines and reporting requirements
• Coordinated field activities and monitored task progress

Customer Experience & Field Operations Specialist

from 10.2014 to 01.2021 (6 years 4 months)
Lifecell, Sumy (Telecommunications and networking)

• Provided consultations on mobile operator products and services for both individual and corporate clients
• Managed contract agreements with B2C and B2B customers
• Collected and analyzed customer feedback
• Conducted retail store audits to ensure compliance with operational standards (service quality, merchandising, product availability)
• Identified and reported operational gaps and inconsistencies
• Trained and coached store staff on customer service standards, sales techniques, and product knowledge
• Delivered on-site training sessions and evaluated staff performance
• Supported sales of devices and accessories

Customer Support Specialist (Inbound Line) – lifecell

from 02.2012 to 09.2014 (2 years 8 months)
Global Bilgi, Sumy (Telecommunications and networking)

• Handled inbound customer calls, providing support and resolving service-related issues
• Managed complex inquiries from both individual and corporate clients
• Supported onboarding and mentoring of new call center agents
• Consistently met and exceeded key performance indicators (KPIs)
• Collaborated with cross-functional teams to improve service quality and internal processes

Achievements:

• Best Employee of the Year (Performance) – 2013
• Employee of the Month (Performance) – 10 times (2012–2014)

Education

SSU

Electronic Information Technologies / Computer Science, Sumy
Higher, from 2007 to 2013 (6 years)

Additional education and certificates

Main Product Manager

2024, 2 month

Knowledge and skills

• Product management
• Backlog management
• Hypothesis generation
• A/B testing
• Cross-functional collaboration

Language proficiencies

• Ukrainian — fluent
• English — average

Additional information

Product Expertise:

• Product management in iGaming (Tier 3 markets)
• Growth, retention & monetization strategies
• Bonus systems & engagement mechanics
• Payments, anti-fraud & compliance
Data-driven product decisions

Tools:

• Jira, Confluence
• BI & analytics tools
• A/B testing