Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/4554432/

Work experience

Менеджер отдела сопровождения заказов

from 01.2012 to 08.2019 (7 years 8 months)
ERC, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

Key Responsibilities & Achievements
• End-to-End Order Management: Managed the full order cycle from preparation and placement to shipment and delivery, ensuring compliance with vendor requirements, product availability, pricing, discounts, and market needs.
• Order Tracking & Issue Resolution: Monitored orders at every stage, identified discrepancies and delays, coordinated corrective actions, and initiated escalations to ensure timely delivery.
• Invoice & Data Management: Processed invoices and maintained accurate product, pricing, transaction, and inventory data in internal systems.
• Claims Management: Managed the full claims process, including preparation, registration, follow-up, and resolution, ensuring timely communication with vendors and internal stakeholders.
• Vendor Reporting: Prepared sell-out and inventory reports, ensuring data accuracy, timely corrections, and reliable information for vendor planning and stock management.
• Payment Planning & Control: Coordinated payment schedules according to due dates and maintained accurate credit note records.
• Cross-Functional Coordination: Worked closely with Logistics, Warehouse, Finance, Sales, and Vendor teams to ensure smooth order fulfillment and effective issue resolution.
Key Achievements:
• Improved order execution and visibility through end-to-end control of orders, shipments, deliveries, and documentation.
• Reduced operational risks by proactively identifying discrepancies, stock limitations, pricing issues, and delivery delays.
• Strengthened vendor relationships through structured reporting, transparent communication, and effective claim resolution.
• Improved data accuracy and cross-functional efficiency through reliable reporting and stakeholder coordination.
• Supported business continuity by effectively managing exceptions, escalations, claims, and urgent operational issues.

Администратор

from 01.2010 to 12.2012 (3 years)
ТОВ "Ластівка, Лтд", Київ (Будівництво, архітектура, дизайн інтер'єру)

Main Responsibilities:
- Welcomed and assisted clients, visitors, and business partners, ensuring a professional first point of contact.
- Managed incoming calls and emails, accurately routing enquiries to the appropriate departments and employees.
- Provided day-to-day administrative support, including document handling, filing, photocopying, and maintaining office records.
- Handled reception enquiries and provided timely information and assistance to visitors and employees.
- Monitored and reported security, facility, and operational issues to the Chief of Security.
- Operated office communication systems, including telephone switchboard and computer-based administrative systems.

Education

Киевская Гуманитарная Академия

Романо-германской филологии, Английский язык и литература, Киев
Higher, from 2005 to 2010 (5 years)

Knowledge and skills

• Уміння працювати в режимі багатозадачності
• Ведення переговорів
• Уміння аналізувати

Language proficiencies

• English — fluent
• Ukrainian — fluent