Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/4635097/

Work experience

Restaurant Manager

from 08.2009 to now (17 years)
InterContinental Kyiv hotel, Kyiv (Hotel and restaurant industry)

2017-2020- maternity leave
Duties:
- administrative issues;
- staff recruitment, training and development (conducting interviews/ professional trainings);
- conducting of motivational programs for staff;
- development of the restaurant menu ( two languages);
- pricing creating, menu translation and print organization;
- organizing and conducting events (banquets, receptions, parties, business breakfasts, business dinners);
- cooperation with other departments inside the hotel;
- management and control of cash discipline;
- set and control of the restaurant budget;
- cooperation with suppliers and sponsors, conducting contracts;
- working with restaurant guests (communication, prevention and conflict resolution, receiving feedback from guests about staying in the restaurant);
- conducting business correspondence with guests and partners;
- restaurant development: attracting new guests, increasing budget, new strategies;
- compilation of PNL, presentations.

Hostess

from 08.2007 to 08.2009 (2 years)
Hyatt Regency Kyiv hotel, Kyiv (Hotel and restaurant industry)

Duties:
- greetings and meeting guests;
- accommodation guests at tables;
- introducing of the restaurant menu, consulting;
- consultation of guests in the telephone mode (reservation of tables, taking bookings, assistance in additional wishes of guests);
- assistance to guests in organizational matters: calling a taxi, booking tables at other establishments, ordering flowers, etc.);
- providing a consultation of foreign guests about the historical sites of Kyiv and Ukraine;
- controling of performance of duties by waiters, bartenders;
- maintenance of cleanliness, control and cleanliness in the hall.

Education

National Pedagogical University after Dragomanova

Foreign Philology. Translator, teacher of English, Ukrainian.Master's degree., Kyiv
Higher, from 2003 to 2009 (6 years)

Knowledge and skills

• MS Excel
• MS Word
• Internet User
• MS Office
• MS PowerPoint
• Email
• Internet Explorer
• Opera
• Mozilla Firefox
• Google Chrome
• R-Keeper
• Google
• MICROS
• Financial reporting

Language proficiencies

• English — advanced
• Ukrainian — fluent

Additional information

Personal qualities:
- responsibility;
- punctuality;
- initiative;
- sociability;
- stress resistance;
- ability to work as a team.

Skills:
- management skills: I am able to organize the team work, lead and take responsibility;
- customer service skills;
- conducting professional trainings;
- have skills of negotiations;
- have skills of staff recruitment;
- I can be flexible, easily adapt to the situation and work efficiently in a period of change.