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Work experience

Senior IT Support Specialist

from 02.2020 to now (5 years 11 months)
Luxoft, Київ (IT)

- registration and processing of user requests (Jira).
- consultation and provision of prompt remote and physical technical support.
- troubleshoot any type of computer hardware, software and network problems.
- working with active network equipment (Cisco).
- working with software for various projects.
- various project work outside of company duties.

IT Manager

from 08.2019 to 02.2020 (7 months)
Creative States, Київ (Нерухомість)

- administration of local and Wi-Fi enterprise networks.
- administration of CCTV (HikVision) and PACS (Fortnet).
- working with active network equipment (Cisco, Cisco Meraki).
- implementation and integration of services within the company.
- organization of the company's IT infrastructure.
- purchase of equipment and licensed software for the company

Lead IT Support Engineer

from 08.2018 to 08.2019 (1 year)
Creative Quarter, Київ (Нерухомість)

- administration of local and Wi-Fi enterprise networks (Cisco, HP/Aruba).
- administration of CCTV (HikVision) and PACS (Big Brother, Fortnet).
- working with active network equipment (Cisco, HP/Aruba).
- diagnosis and resolution of problems related to the functioning of hardware and software.
- assistance in purchasing equipment and enterprise software and organizing the company’s IT infrastructure.

Junior System Administrator

from 07.2017 to 06.2018 (1 year)
"Альпака Дизайн", Київ (Дизайн)

- consulting users and quickly solving problems that arise.
- troubleshooting various types of peripheral equipment.
- optimization and restoration of laptops and PCs.
- organization of efficient operation of an office local network (TP-Link, D-Link).

Education

Державний Університет Телекомунікацій

Телекомунікаційні системи та мережі, Київ
Higher, from 2022 to 2023 (1 year)

Міжрегіональна Академія Управління Персоналом

Мережева інженерія та системне адміністрування, Киев
Higher, from 2015 to 2021 (6 years)

Knowledge and skills

• Windows
• Linux
• IP (Internet Protocol)
• DNS
• DHCP
• Ubuntu
• MacOS
• TCP
• Active Directory
• VPN
• NAT
• SSH
• RDP
• OSI Model
• Ethernet
• PuTTY
• TELNET
• L2
• L3
• VLAN
• Docker
• L1
• Azure AD
• Git
• BASH

Language proficiencies

• English — average
• Ukrainian — fluent