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Work experience

IT-engineer

from 02.2026 to now (6 months)
Patrianna LTD, Дистанційно (IT)

-Provided technical support to internal employees via remote tools, chat, and email
-Diagnosed and resolved hardware and software issues across corporate systems
-Created and maintained knowledge base articles and "how-to" documentation
-Assisted in implementation and integration of internal services
-Administered and supported cross-platform environments (Linux, Windows, macOS)
-Managed user access and permissions within the organization (IAM)
-Managed repository lifecycle and access control in GitHub and Bitbucket; administered IAM roles and user permissions in Google Cloud Platform (GCP)
-Administered corporate domains within Google Workspace, including domain verification and DNS configuration
-Administered and managed Mobile Device Management (MDM) platforms, including Microsoft Intune, Iru, and NinjaOne
-Participated in maintaining cloud-based infrastructure and collaborated with engineering teams to resolve technical issues

Senior IT Support Specialist

from 02.2020 to 09.2025 (5 years 8 months)
Luxoft, Київ (IT)

-Registered and processed user requests in Jira, ensuring timely resolution and tracking
-Provided technical support to users via remote and on-site assistance
-Troubleshot hardware, software, and network-related issues across corporate systems
-Administered and supported cross-platform environments (Linux, Windows, macOS)
-Worked with network equipment (Cisco), supporting basic configuration and troubleshooting
-Supported various software tools used across internal projects
-Participated in ad-hoc project tasks outside core support responsibilities

IT Manager

from 08.2019 to 02.2020 (7 months)
Creative States, Київ (Нерухомість)

-Administered local and enterprise Wi-Fi networks
-Administered CCTV systems (Hikvision) and physical access control systems (Fortnet)
-Worked with network infrastructure equipment (Cisco, Cisco Meraki)
-Assisted in implementation and integration of internal IT services
-Supported and maintained company IT infrastructure
-Procured IT equipment and licensed software for business needs

Lead IT Support Engineer

from 08.2018 to 08.2019 (1 year)
Creative Quarter, Київ (Нерухомість)

-Administered local and enterprise Wi-Fi networks (Cisco, HP/Aruba)
-Administered CCTV systems (Hikvision) and physical access control systems (Big Brother, Fortinet)
-Worked with network infrastructure equipment (Cisco, HP/Aruba)
-Diagnosed and resolved hardware and software issues across enterprise systems
-Assisted in IT procurement (hardware and enterprise software) and supported IT infrastructure organization

Junior System Administrator

from 07.2017 to 06.2018 (1 year)
"Альпака Дизайн", Київ (Дизайн)

-Provided user consultation and resolved technical issues in a timely manner
-Troubleshot and maintained peripheral devices and office equipment
-Performed optimization, maintenance, and restoration of laptops and desktop PCs
-Supported and maintained office local network infrastructure (TP-Link, D-Link)

Education

Державний Університет Телекомунікацій

Телекомунікаційні системи та мережі, Київ
Higher, from 2022 to 2023 (1 year)

Міжрегіональна Академія Управління Персоналом

Мережева інженерія та системне адміністрування, Киев
Higher, from 2015 to 2021 (6 years)

Knowledge and skills

• Windows
• Linux
• IP (Internet Protocol)
• DNS
• DHCP
• Ubuntu
• MacOS
• TCP
• Active Directory
• VPN
• NAT
• SSH
• RDP
• OSI Model
• Ethernet
• PuTTY
• TELNET
• L2
• L3
• VLAN
• Docker
• L1
• Azure AD
• Git
• BASH

Language proficiencies

• English — average
• Ukrainian — fluent