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Project coordinator
- Employment:
- Full-time, part-time.
- City:
- Lviv
Contact information
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Work experience
Support Team Lead
from 08.2019 to now
(4 years 9 months)
IT
Main Achievements:
Growth From Support Engineer to Team Lead . Soon Refining Specialist/Team Lead
Main Responsibilities:
- Receive and categorize system operation issues from ops team;
- Resolve simple system issues by myself;
- Transfer and assign more complex issues to the appropriate developer;
- Follow up on issues status and update ops teams;
- Organize the process of testing app before new release;
- Provide training to ops team after new release.
- Data analysis
- Guidance in terms of workflow, support processes and procedures;
- Jira tickets distribution, monitoring;
- Quality control.
Education
ЛНУ ім. Івана Франка
Англійська мова і література, Львов
Unfinished higher, from 2015 to 2019 (3 years 8 months)
Закінчила загальноосвітню школу із відзнакою . Навчаюсь в університеті на відмінно .
Additional education and certificates
Udemy Leadership Skills Training.People Management
2020, 3 month
Language proficiencies
- English — advanced
- German — beginner
- Ukrainian — fluent
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