Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/4825165/

Work experience

Бізнес-аналітик

from 07.2021 to now (5 years 3 months)
NAIS, Київ (IT)

Responsibilities
Gather and formalize requirements for software solutions (APIs, custom modules) from stakeholders, managing tasks in Jira with detailed specs and priorities.

Support users end-to-end (configuration, testing, deployment) across platforms (Windows, Unix, macOS), creating technical docs (API: REST/SOAP, JSON/XML, use cases, user guides).

Collaborate with developers, QA, and admins to ensure quality, designing API requests with SIGN certificates on MERN stack (MongoDB/PostgreSQL, Express, React, NodeJS).

Optimize database queries (Oracle, MySQL, MongoDB, PostgreSQL) and analyze performance (logs, AWR reports) to resolve bottlenecks.

Model processes with BPMN/UML and document via Use Cases/User Stories, leveraging AI tools to speed up drafting and analysis.

Achievements
Developed a bulk user management module (CSV, 5,000+ users) and role sync tool, automating processes and cutting manual effort.

Built a MERN-based API simulation tool, boosting third-party integration by 15% with enhanced support and docs.

Improved bug resolution by 20% and deployed high-performance modules with optimized backend and session locking.

Enhanced efficiency with BPMN workflows and AI-assisted User Stories/UML, accelerating development by 10%.

Technical Skills
Methodologies: Agile, Scrum, Waterfall

Tools: Jira, Teams, Zoom, Confluence, Trello

Databases: Oracle, MySQL, MongoDB, PostgreSQL

API & Integration: REST, SOAP, JSON, XML, SIGN certificates

Technologies: MERN stack, VPN encryption

Modeling & Documentation: BPMN, UML, Use Cases, User Stories, Google Docs, Draw.io

AI Utilization: Process automation, documentation, data analysis

Summary
Results-oriented Business Analyst with proven expertise in the full SDLC, specializing in requirements analysis, process modeling (BPMN, UML), and documentation (Use Cases, User Stories). Skilled in Agile/Scrum environments, leveraging Jira, MERN stack, and AI tools to streamline workflows, enhance API integrations, and accelerate delivery. Adept at optimizing database performance (Oracle, MySQL, MongoDB, PostgreSQL) and fostering cross-functional collaboration to deliver high-quality, user-focused solutions.

Engineer of computer systems, head of department

from 09.2016 to 07.2021 (4 years 11 months)
NAIS, Хмельницкий (IT)

I have expirience:
- in system administration, several linux-servers, subnets, configuring web-services, crm-systems,cloud-base systems, workflow systems of software.
- in installing software, configuring connection in client-server software;
- in technical support government agencies which use databases in this time 17 data-bases, supported by company, including new agencies who whants use our software by concluding a contract for technical support;
- in cloud platform (AWS,Google GCP, Microsoft azure). Creating and configure vms, instances, configure firewall rules. Configure services.
-Git, Jira cloud (software) write app what filtering issues by criterias;
- in writing app like simple crm-like system for monitoring office infrastructure;
- in configuring video surveillance systems, access control systems,
- Fixing software problems by helpdesk tickets, by phone, e-mail,
skype, messaging in Khmelnitsky region in business trips ;
- in communication and support whith system administrators of
government agencies in process of software our company. Periodicaly do reports about work process, and planing job.
- in administration all pc's, configuring local network, installing and configuring range of software, others in local office.
- To achievements in this place is:
- increase knowleges in linux server technologies, web-based technologies, cloud-based technologies. Increase deeper knowleges in network : configuring, routing, firewall. In sofware - error analysis by log files, by specific system utilites and fixing that after that.
- increase, career growth

Software engineer

from 08.2008 to 09.2017 (9 years 2 months)
The State Enterprise “Information Resource Centre”, Киев (IT, state-owned enterprise, engaging in business activity since 2005)

- installing software, configuring connection in client-server software;
- technical support government agencies which use databases; supported by company, including new agencies who whants use our software by concluding a contract for technical support;
- Fixing software problems by helpdesk tickets, by phone, e-mail,
skype, messaging in Khmelnitsky & Chernivetskiy region in business trips ;
- Communication and support whith system administrators of
government agencies in process of software our company. Periodicaly do reports about work process, and planing job.
- administration all pc's, configuring local network, installing and configuring range of software, others in local office

Education

Khmelnitsy National university

Information and engeneering technologies, Хмельницкий
Higher, from 2002 to 2007 (5 years)

Additional education and certificates

M001: MongoDB Basics

2019, 1 місяць
Certificate

M121 The MongoDB Aggregation Framework

2019, 1 місяць
Certificate

M103: Basic Cluster Administration

2020, 1 місяць
Certificate

Google AI Fundamentals

2026
Certificate

AI for Brainstorming and Planning

2026, 3 місяці
Certificate

AI for Research and Insights

2026, 3 місяці
Certificate

Knowledge and skills

• Internet User
• Windows
• Email
• MS Access
• HTML
• CRM
• Windows Server
• JavaScript
• CSS
• MySQL
• PHP
• System administration
• FTP
• FreeBSD
• SQL
• Operating systems
• Git
• CentOS
• Вождение авто
• WordPress
• The Bat!
• Node.js
• BASH
• База данных
• Database
• Joomla!
• Google
• Backup
• SSH
• Postfix
• PostgreSQL
• MongoDB
• Jira
• Telegram
• Ведение отчетности
• LAMP
• AWS
• Bootstrap
• Sendmail
• SMB
• MS Azure
• Написание скриптов
• API
• REST
• Firebase
• CRUD
• Mongoose
• Библиотека
• Programing in js - script
• Web-site developer

Language proficiencies

• English — average
• Ukrainian — fluent

Additional information

Goal-Oriented & Persistent: Consistently deliver results by setting clear objectives and overcoming challenges with a proactive approach.

Collaborative & Non-Confrontational: Excel in team environments, fostering positive relationships and resolving issues diplomatically.

Stress-Resilient: Thrive under pressure, maintaining focus and productivity in fast-paced, deadline-driven settings.

Quick Learner: Rapidly adapt to new tools, technologies, and processes, ensuring minimal onboarding time.

Professional Integrity: Uphold high ethical standards, ensuring trust and reliability in all interactions.

Certifications & Training: [e.g., Completed Agile/Scrum workshops, API design courses, or relevant online training—if applicable].

Availability: Ready to start immediately with flexibility for relocation or remote work as needed.

Languages: Fluent in Ukrainian and English; [add others if applicable, e.g., basic Russian or another language].