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DARIIA BORODULINA
LOOKING FOR QA ENGINEER POSITION

"There are no secrets to success.It is the result of preparation,hard work and
learning from failure." ...and this is what I think.

CONTACT EXPERIENCE
[open contact info](look above in the "contact info" section) Senior Technical Support Engineer
[open contact info](look above in the "contact info" section)
Skype: Dariia Borodulina July 2016-Present || Zoom Support, Lviv
LinkedIn: dariia-borodulina-6607a898 Providing remote assistance to PC/Mac (iOS/Android) users worldwide:
Monitoring and maintaining computers system and network remotely,installing and configuring
P E R S O N A L S K I L L S computer systems,diagnosing hardware and software faults and solving technical and applications
problems (over the phone, in this case )
Organized Installing and configuring computer software operating systems and applications
Team player Providing support, including procedural documentation and relevant reports in SalesForce system
Fast -learner Setting up new users accounts and profiles and dealing with password issues
Communicative Troubleshooting,prioritizing and managing multiple cases at once
Cooperation with other teams from all offices in Ukraine via Slack app

P R O F E S S I O N A L S K I L L S Junior Technical Support Engineer
January 2016 -July 2016 || Zoom Support, Lviv
Advanced user of Windows/Mac/iOs/Android
Basic knowledge of different applications Enhancing computers software productivity
Experience in communicating with native Diagnosing and solving software issue/faults
speakers
Ability to work in team,dealing with deadlines and Providing support , submitting procedural relevant reports in CRM tracking system
work under pressure Prioritizing and managing multiple cases at once
Problem solving and decision making skills Communication with customers through email and chat rooms
Excellent telephone manner
Angry customers management Sales and Service Representative
High emotional intelligence
English- upper intermediate June 2014 -December 2015 || Zoom Support, Lviv
Basic knowledge: SQL, HTML
Providing technical support and world-class customer service via phone
Attracting potential customers by answering product and service questions
EDUCATION Offering company's service and persuade potential customers to purchase it
Handling and resolving customer complaints
Lviv Polytechnic National University
Math faculty "Applied Physics and Nanomaterials'' C E R T I F I C A T E S
Master's Degree
2008-2013 Fundamentals of manual testing,Junior QA Engineer
January 2018 -April 2018 || QA School Courses, Lviv
A D D I T I O N A L I N F O
Experience in testing WEB and desktop applications; Good knowledge in designing, creating
Work and Travel participation and updating all types of test documentation such as test cases, checklists,bug reports
May 2011 - August 2011 Competent knowledge and experience working with Waterfall / Agile (Scrum, Kanban)
Sales manager at gift shop,Folly Beach,SC Strong understanding of Software Development Life Cycle; Requirements(SRS) analysis
3 moth of cultural experience in American Proficient in test design techniques; Tracking system: Jira;Database: MS SQL Server
environment Programming and scripting languages: SQL, HTML, CSS