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Work experience

Logistics German Phone Operator

from 02.2024 to now (1 year 6 months)
MSV Consulting, Дистанційно (Транспорт, логістика)

Planung und Organisation des Transports von Waren und Gütern
Überwachung der Lagerbestände und Bestandsverwaltung
Koordination und Kommunikation mit Lieferanten und Kunden
Erstellung von Liefer- und Versanddokumenten
Sicherstellung der termingerechten und effizienten Lieferung
Überwachung und Optimierung der Lager- und Transportprozesse
Durchführung von Bestandsaufnahmen und Inventuren
Nutzung von Logistiksoftware und -systemen zur Datenverarbeitung und -analyse
Einhaltung der gesetzlichen und unternehmensspezifischen Vorschriften im Bereich Logistik
Lösung von logistischen Problemen und Erarbeitung von Verbesserungsmaßnahmen

Оператор call-центра

from 07.2023 to 02.2024 (7 months)
Autodoc, Дистанційно (Роздрібна торгівля)

• Reception and processing of incoming customer inquiries by phone, chat, mail;
• Consultative support of clients/potential clients:
provision of all necessary information to the client on goods, prices,
services, work principles and company shares;
• Conducting telephone sales;
• Offer of replacements, alternatives to missing goods;
• Offer of accompanying goods;
• Help in placing an order and choosing the best payment method;
• Work with client complaints, refusals and wishes, their transfer to
relevant departments;
• Primary processing of negatives turned to the moment of completion
dialogue, the client remained loyal;
• Work with refusals: we always try to save either the order or the funds
client with us;
• Seeking and offering optimal solutions to the client, due to ego
circulation;
• Input into the database (admin/Cowin) of all received information from the client;
• Timely study of information on the project necessary for
customer service through any communication channel with him;
• Initiation of outgoing communication with the client, by phone, mail, if applicable
necessary;
• Following the basic principles of communication with the client - communication etiquette.

(Change coordinator)Фахівець з відділу підготовки виробництва

from 06.2018 to 07.2023 (5 years 1 month)
Leoni, Івано-Франківськ (Машинобудування)

In my previous job, I was responsible for making significant improvements to the NHMR MAN project. I focused on two main areas: finding ways to cut manufacturing costs and adjusting product designs to meet customer needs better.

On the manufacturing side, I led efforts to streamline processes and reduce production expenses. This involved analyzing current workflows, refining procurement methods, and optimizing resource use. The result was a more efficient and cost-effective manufacturing cycle.

At the same time, I worked closely with customers to understand their specific requirements. By doing so, I ensured that any changes in product design not only met their expectations but also enhanced their overall experience. This customer-centered approach strengthened relationships and showcased the project's adaptability in a competitive market.

By combining analysis with practical solutions, I contributed to the success of the NHMR MAN project. This experience enhanced my project management skills and reinforced my dedication to achieving operational excellence while consistently surpassing customer expectations.

Education

Прикарпатський національний університет імені Василя Стефаника

Перекладач, Івано-Франківськ
Higher, from 2018 to 2022 (4 years)

Коломийський Політехнічний Коледж

Електро-Механік, Коломия
Specialized secondary, from 2010 to 2014 (3 years 9 months)

Additional education and certificates

Німецька мова курси

2021 6 місяців

Knowledge and skills

• MS Office
• Водійські права категорії А B C

Language proficiencies

• English — advanced
• Polish — average
• German — advanced
• Italian — beginner