Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/4987443

Work experience

Customer Support Representative

from 09.2018 to now (5 years 8 months)
Ring Community Ukraine, Київ (IT)

- Providing customer support via tickets and e-mails;
- Consulting clients about products, service, features, payment options, offers etc.;
- Resolving customers' issues with the service and product;
- Following communication procedures, guidelines and policies;
- Ensuring that each customer receives outstanding service by providing a friendly environment;

Assistant Manager

from 07.2017 to 07.2018 (1 year)
Byblos Hospitality Group, Dubai (Hospitality)

- Coordinating the operation of the restaurant during scheduled shifts.
- Preparing reports at the end of the shift, including staff control, food control and sales.
- Responding to customer queries and complains.
- Assisting management with ideas and suggestions based on customer comments.
- Training, motivating and managing staff.

Personal Assistant SEO

from 12.2016 to 07.2017 (7 months)
Emirates Economics Consultancy, Dubai (Real estate)

- acting as a first point of contact: dealing with correspondence and phone calls
- managing diaries and organising meetings and appointments, often controlling access to the manager/executive
- booking and arranging travel, transport and accommodation
organising events and conferences
- reminding the manager/executive of important tasks and deadlines
- typing, compiling and preparing reports, presentations and correspondence
- managing databases and filing systems
- implementing and maintaining procedures/administrative systems
- liaising with staff, suppliers and clients
- collating and filing expenses
- miscellaneous tasks to support their manager, which will vary according to the sector and to the manager’s remit, eg completing some corporate governance reporting (to ensure that the business is being run properly and complying with legislation and regulations) or conducting research

Reservation Manager/Head Hostess

from 07.2015 to 12.2016 (1 year 5 months)
Byblos Hospitality Group, Dubai (Hospitality)

- Handling booking organization (receiving/making phone calls, confirmations, tables layout)
- Advertising (sms, whats app, Facebook, info-customer service, data)
- Face control outside of the restaurant and giving info to a new walked in customers
- Welcoming customers and accompanying them to their seats.
- Presenting menu options and making recommendations based on daily briefing.
- Constantly checking on customer satisfaction and giving feedback to management.
- Making connection with new customers and taking contact details for promotions and info
- Assisting management with ideas and suggestions based on customer comments.

Hostess

from 10.2014 to 07.2015 (9 months)
Byblos Hospitality Group, Dubai (Hospitality)

- Face control, info customer service
- Entrance tickets, tables policy
- Welcoming customers and accompanying them to their seats
- Making connection with new customers and taking contact details for promotions and info

Owner

from 02.2012 to 08.2014 (2 years 6 months)
FitCurves, Киев (Beauty, fitness, sports)

- Analyzing results, employees and all business operations.
- Planning business strategies with the management.
- Supervising team and controlling process.
- Arranging trainings for the team.
- Handling marketing, financial operations and HR sector.

Manager

from 05.2011 to 01.2012 (8 months)
FitCurves, Киев (Beauty, fitness, sports)

- Assisting owner with analyzing and planning.
- Organizing and managing the job process.
- Coordinating and supervising the team work.
- Making reports based on results, customer comments and full job process.

Fitness Trainer

from 12.2010 to 05.2011 (5 months)
FitCurves, Киев (Beauty, fitness, sports)

- Welcoming customers to the gym and selling memberships.
- Collecting new customers.
- Consulting members of the gym about fitness and healthy food.
- Fitness trainings.

Operator PC

from 11.2008 to 06.2011 (2 years 7 months)
XvelCom, Черкассы (IT)

- Updating software on the websites.
- Making reports.

Education

Одесский Национальный УВД

Юридический, Симферополь
Unfinished higher, from 2010 to 2011 (10 months)

Черкасский Экономико - Правовой колледж

Юридический, Черкассы
Unfinished higher, from 2007 to 2010 (2 years 9 months)

Черкасский Экономико - Правовой колледж

Оператор Компьютерного Набора, Черкассы
Specialized secondary, from 2007 to 2010 (2 years 9 months)

Knowledge and skills

Language proficiencies

• Ukrainian — fluent
• Russian — fluent
• English — advanced
• Arabic — beginner

Additional information

- Highly trainable, adaptable, flexible;
- Working knowledge of computer operating systems;
- Optimistic, excellent communication skills, positive attitude and multi-task;
- Proven ability to work both independently and as a member of a team;
- Excellent customer service skills;
- High level of accuracy and organization;
- Responsible, hardworking with the stamina required to achieve;
- Provide outstanding customer service to improve customer satisfaction and relationship;
- Finished a lot of trainings in management, self-development, team-building, sales and service;
- Able to do night shifts.