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Work experience

Data Analyst with German and English

from 09.2018 to now (5 years 8 months)
Accenture Operations Poland, warsaw (Outsourcing)

handling, analyzing and interpreting data in a digital platform for a multinational client, according to their business process and policies, with the key goal of improving user experience: identifying gaps and developing methods for a more effective implementation of said processes and policies, optimizing both workflow and accuracy in project-oriented tasks.

Customer service specialist

from 09.2018 to now (5 years 8 months)
Visionapartments, Warsaw (customer service)

part time work:
•phone and email contact with clients from Switzerland, Austria, Germany;
•working with the reservation system;
•making the bookings in the system;
•working with the payment system Six (responsible for the charging and booking of the payments in the system);
•dealing with the most urgent cases that the client could experience during his stay at the apartments;
•constant contact with the Swiss, Austrian, German and Polish colleagues;
•preparing daily reports.

translator (практика)

from 04.2015 to 05.2015 (1 month)
Transparency International Ukraine (internship), Киев (anticorruption bureau)

переводчик с англ. на укр. и с укр. на англ.

Education

Варшавский Государственный Университет

Международные отношения, политические науки, Варшава
Higher, from 2016 to 2018 (1 year 9 months)

Магистратура на английском языке.

Киевский Национальный Университет имени Тараса Шевченко

Перевод с английского языка и второго иностранного (немецкий), Киев
Higher, from 2012 to 2016 (3 years 10 months)

Институт Филологии: кафедра перевода.

Additional education and certificates

Гете Институт в Варшаве, курс немецкого языка С1

10.2017-02.2018

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Russian — fluent
• German — advanced
• Polish — advanced

Additional information

Goethe Zertifikat C1