Contact information

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Work experience

Customer support representative

from 11.2024 to 06.2025 (7 months)
Boltua, Дніпро (Транспорт, логістика)

Customer support representative

from 03.2024 to 09.2024 (6 months)
Zone3000, IT company, Дніпро (IT)

Domain department
My responsibilities included:
-Upholding quality control policies and procedures to increase customer satisfaction
-Providing outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
-Improving customer service wait times to mitigate complaints.
-Providing information about domains, apps, and related services provided by the company.
-Working with CRM and client databases.
-Answers to customer questions about products (domains and apps) or services (purchase, renewal, cancellation of domains and subscriptions to apps).
-Directing customers to the appropriate department.
-Making changes to customer accounts.
-Creation of records for the successful operation of domains, change of name servers for the domain, and change and verification of domain contact data.
-Helping customers navigate the main site.
-Customer verification and account login assistance.
-Providing guides on registration, renewal, possible edits and use for purchased domains and apps.
-Interacting with other teams.

Касир

from 10.2023 to 05.2024 (7 months)
Лікер, Дніпро (Роздрібна торгівля)

My general responsibilities :
-Operated the cash register to process sales transactions accurately and efficiently.
-Handled cash, credit, and debit payments, ensuring proper change and receipt distribution.
-Assisted customers with inquiries about products, pricing, and promotions.
-Counted cash drawers and balanced transactions at the beginning and end of each shift.
-Processed refunds and exchanges according to store policies.
-Collaborated with the sales team to provide excellent customer service and resolve any customer concerns.
-Monitored inventory levels at the register and requested restocks as needed.

Бариста

from 05.2023 to 11.2023 (6 months)
Floors, Дніпро (Готельно-ресторанний бізнес)

- Prepared and served a variety of hot and cold beverages, including espresso-based drinks, teas, and specialty coffees.
- Operated coffee machines, grinders, and other equipment to ensure consistent quality of drinks.
- Engaged with customers by taking orders, providing recommendations, and ensuring a friendly atmosphere.
- Managed cash register transactions, handling payments and providing accurate change.
- Maintained cleanliness of the coffee bar, workstations, and equipment according to health and safety standards.

Бариста

from 02.2023 to 05.2023 (3 months)
OnCoffee, Дніпро (Готельно-ресторанний бізнес)

- Prepared and served a variety of hot and cold beverages, including espresso-based drinks, teas, and specialty coffees.
- Operated coffee machines, grinders, and other equipment to ensure consistent quality of drinks.
- Engaged with customers by taking orders, providing recommendations, and ensuring a friendly atmosphere.
- Managed cash register transactions, handling payments and providing accurate change.
- Maintained cleanliness of the coffee bar, workstations, and equipment according to health and safety standards.

Бариста

from 09.2022 to 02.2023 (5 months)
Healthy bar, Дніпро (Готельно-ресторанний бізнес)

- Prepared and served a variety of hot and cold beverages, including espresso-based drinks, teas, and specialty coffees.
- Operated coffee machines, grinders, and other equipment to ensure consistent quality of drinks.
- Engaged with customers by taking orders, providing recommendations, and ensuring a friendly atmosphere.
- Managed cash register transactions, handling payments and providing accurate change.
- Maintained cleanliness of the coffee bar, workstations, and equipment according to health and safety standards.

Бариста

from 04.2022 to 10.2022 (6 months)
One Black Coffee, Дніпро (Готельно-ресторанний бізнес)

- Prepared and served a variety of hot and cold beverages, including espresso-based drinks, teas, and specialty coffees.
- Operated coffee machines, grinders, and other equipment to ensure consistent quality of drinks.
- Engaged with customers by taking orders, providing recommendations, and ensuring a friendly atmosphere.
- Managed cash register transactions, handling payments and providing accurate change.
- Maintained cleanliness of the coffee bar, workstations, and equipment according to health and safety standards.

Бариста

from 09.2021 to 12.2021 (3 months)
Диво, Дніпро (Готельно-ресторанний бізнес)

- Prepared and served a variety of hot and cold beverages, including espresso-based drinks, teas, and specialty coffees.
- Operated coffee machines, grinders, and other equipment to ensure consistent quality of drinks.
- Engaged with customers by taking orders, providing recommendations, and ensuring a friendly atmosphere.
- Managed cash register transactions, handling payments and providing accurate change.
- Maintained cleanliness of the coffee bar, workstations, and equipment according to health and safety standards.

Бариста/бармен

from 05.2021 to 08.2021 (3 months)
BoBoT, Дніпро (Готельно-ресторанний бізнес)

Продавец-консультант

from 04.2019 to 07.2019 (3 months)
УДК, Дніпро (Роздрібна торгівля)

My general responsibilities :
-Operated the cash register to process sales transactions accurately and efficiently.
-Handled cash, credit, and debit payments, ensuring proper change and receipt distribution.
-Assisted customers with inquiries about products, pricing, etc
-Processed refunds and exchanges according to store policies.
-Collaborated with the sales team to provide excellent customer service and resolve any customer concerns.
-Monitored inventory levels at the register and requested restocks as needed.

Education

ДНУ ім. Олеся Гончара

Харчові технології, Дніпро
Higher, from 2020 to 2022 (2 years)

Дніпровський коледж економіки та бізнесу Дніпровського Національного Університету імені Олеся Гончара

Готельно ресторанний бізнес, Днепр
Specialized secondary, from 2018 to 2020 (2 years)

Knowledge and skills

• Сумлінність
• Доброчесність
• Доброзичливість
• Емпатійність
• Дружелюбність
• Відповідальність
• Стресостійкість
• Пунктуальність

Language proficiencies

• Ukrainian — fluent
• Russian — fluent
• English — advanced