Serhii

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5102872

Work experience

Implementation Specialist

from 08.2017 to now (6 years 9 months)
ISD, Berdyansk (Information Technology & Services)

- Providing Client with support throughout implementation process.
- Providing consultation of functional design, analyze requirements and review use cases. Review client's test scripts.
- Configuring and setup software according to client specifications and workflows.
- Preparing and performing presentations and demos to the client.
- Performing smoke testing of hot-fixes and patches on local and client's environments.
- Analyzing and troubleshooting problems issued by clients.
- Investigation and resolution of client tasks.
- Support the client at Go Live (stage when software is installed on the client production environment) and until the client is transitioned to Post Live Support.

Key success: As a part of implementation team had business trip to USA and successfully performed Go Live for client (hospital in USA). After that successfully supported client through post live period.

Technical Support Specialist

from 06.2016 to 09.2016 (3 months)
ISD, Berdyansk (Information Technology & Services)

- Providing professional technical support services.
- Analyzing and resolving client issues in a timely manner.
- Investigation of incidents reported by clients and local teams within the existing functionality of supported products and in accordance with functional requirements.
- Providing clients with timely status updates during the problem resolution process.
- Escalating unresolved issues to corresponding departments for further processing.
- Customizing the product to meet the specific client needs.
- Performing support validations of client systems during software installations and updates.
- Participating in sharing discovered solutions to reported problems with other support team members.

Key success: Duties were performed within internal staff rotation. Upon successful completion of rotation period I've been offered to continue working on the technical support specialist position.

Senior Software Tester

from 09.2015 to 08.2017 (1 year 11 months)
ISD, Berdyansk (Information Technology & Services)

- Performing of the various types of software testing: system, change, regression, exploratory, integration, acceptance, performance, smoke, hot-fix testing.
- Modeling situations that may arise during the operation of the software.
- Test case creation and review.
- Test cases modification.
- Test cases execution.
- Analysis of test results.
- Defects identification and recording.
- Sending developed test cases to responsible manager for approval.
- Tracking the status of defects that have been entered into the database.
- Writing reports on results of passed test cases and other assignments to supervisor.
- Working closely with business analysts, programmers to understand user requirements and product functionality.
- Teaching less skilled testers the best knowledge.

Key success: Creation of high quality, detailed, comprehensive, self-sufficient test cases.

Software Tester

from 04.2012 to 11.2013 (1 year 7 months)
TOVVV studio, Berdyansk (Information Technology & Services)

Performing testing of iOS application Humanist.
Key success: Gained commercial experience in testing of mobile applications.

Staff Software Tester

from 10.2009 to 09.2015 (5 years 11 months)
ISD, Berdyansk (Information Technology & Services)

- Performing of the various types of software testing: system, change, regression, exploratory, integration, acceptance, performance, smoke, hot-fix testing.
- Test case creation and review.
- Test cases modification.
- Test cases execution.
- Analysis of test results.
- Defects identification and recording.
- Sending developed test cases to responsible manager for approval.
- Tracking the status of defects that have been entered into the database.
- Writing reports on results of passed test cases and other assignments to supervisor.
- Working closely with business analysts, programmers to understand user requirements and product functionality.

Key success: Participated in two successful Go Lives (stage when software is installed on the client production environment) for USA hospitals.

Junior Software Tester

from 02.2008 to 10.2009 (1 year 8 months)
ISD, Berdyansk (Information Technology & Services)

- Execution of ready test cases.
- Analysis of test results.
- Defects identification and recording.
- Tracking the status of defects that have been entered into the database.
- Writing reports on results of passed test cases and other assignments to supervisor.
- Working closely with business analysts, programmers to understand user requirements and product functionality.
- Implementation of the various types of testing under the project necessity.
- Participation in the writing test cases.

Key success: Successfully started career of manual software tester at ISD and has been promoted to the position of staff software tester.

Education

Berdyansk State Pedagogical University

The department of computer technology and system. Computer Technologies in management and education., Berdyansk
Higher, from 2003 to 2008 (4 years 9 months)

Graduated with honours degree

Berdyansk machine-building college

Technology faculty. Materials processing on machining workstations and automatic lines., Berdyansk
Specialized secondary, from 1999 to 2003 (3 years 9 months)

Additional education and certificates

Refresher Training: “Fundamentals of laboratory medicine. Practically oriented course.” Oles Honchar Dnipro National University.

2018, 6 days

Knowledge and skills

Language proficiencies

• English — average
• Russian — fluent
• Ukrainian — fluent

Additional information

Trained, qualified and motivated professional with more than 9 years of experience in testing and more than 1 year of experience in implementation of complex software solutions for healthcare industry. Seeking an opportunity to develop career as a software tester, improving professional skills and knowledges, working on creation of high quality software that meets clients’ expectations and makes them happier.

Key Skills and competencies:
- Software testing (Performing of the various types of software testing: system, change, regression, exploratory, integration, acceptance, performance, smoke, hot-fix testing. Software defects identification. Bug tracking. Analysis of test results. Requirements analysis. Testing iOS applications).
- Test cases (Creation of high quality, detailed, comprehensive, self-sufficient test cases; review, modification of test cases).
- Software Implementation (Providing assistance during process of application implementation including guidance regarding setup and use, troubleshooting and training of the product to clients. Performing smoke testing of hot-fixes and patches. Performing setup, configuration and customization of software according to client needs. Preparing and performing presentations and demos to the client. Investigation and resolution of client tasks).
- Technical support (Providing professional technical support services. Analyzing and resolving client issues in a timely manner. Customizing the product to meet the specific client needs. Performing support validations of client systems during software installations and updates).
- Attention to details.
- Team worker.
- Ability to learn new software quickly.
- Experience of working in pressured environment to strict deadlines.
- SQL, XML, Unix, Windows, Mac OS X, iOS, Microsoft Office, Oracle SQL Developer, SoapUI, Citrix.
- English: upper-intermediate (both written and spoken).

Personal qualities:
responsible, diligent, communicative, self-educated.

Additional information:
- Private entrepreneur;
- Visas opened: USA B1/B2 - expiration date: 16/05/2028; Sсhengen - expiration date: 17/08/2019
- relocation (Kyiv, Lviv), prepared for business trips.