Contact information

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Work experience

Support Engineer\QA Engineer

from 11.2014 to now (11 years 9 months)
KSF Technologies, Киев (IT)

•Deploying and Testing WEB-application with different application servers like: Apache Tomcat, IBM Websphere, IBM Websphere Liberty Core, Oracle Web Logic, configuring and testing;
•Defect/Bug Tracking;
•Resolved issues to meet customer satisfaction by keeping the customer updated on the case status while maintaining an action plan for the investigation and resolution life cycle of the case;
•Work with Documentation and QA teams as necessary to resolve product and document issues;
•Certification via new JRE versions;
•Performance/Load/Stress Testing;

•Test Plans, Cases & Processes;
•UI & Compatibility Testing.

Support Engineer

from 10.2012 to 11.2014 (2 years 2 months)
Ciklum, Киев (IT)

•Help Desk Support, providing first level technical support to customers employees with technical questions, receive trouble tickets through automated computer system (Jira), call clients and attempt to resolve problem through phone support, remote support, or through e- mail instructions. Interact with clients directly(in their office or work site) to resolve the problem if necessary;
•Computer\laptop Repair (repair, install and replace various computer parts and peripherals);
•Configuration and testing of any new hardware and software;
•Installing and operating Windows desktop and server operating systems (OS Windows 7, 8, 8.1\Windows Server 2008-2012; Linux\Ubuntu; OS X);
•Setting up new users' accounts and profiles and dealing with password issues, testing and evaluating new technologies, producing documentation and reports to a high standard (checklists, work flows, instructions, etc);
•Assistance with training of staff and compiling procedural documentation

Education

Киевский Политехнический Институт

ФЛ, Киев
Higher, from 2005 to 2012 (7 years)

Knowledge and skills

• AWS
• Kubernetes

Additional information

Working as QA Engineer and Support Engineer for about 8-years, resolving Customers Jira tickets and reproduced issues on different environments. Clearly documented cases with troubleshooting steps, recommendations, and resolutions. Skilled in a wide range of desktop applications, their uses, and how to maintain and repair them. Supported software and hardware, operating systems and network communications by troubleshooting related issues. Configured and maintained, server(s), workstation(s), gateways, mobile devices, SSL certificates, group policies, firewalls, multiple domains, and others.



PROFESSIONAL SKILLS


•Manual and QA Testing WEB-applications,
•A positive attitude towards customer service and good communication skills;
•Strong desktop system internal support experience and experience of IT operating systems: MS Windows,Linux, Red Hat, writing scripts via bash/shell;
•Working with different databases: MS SQL, PostgreSQL, MySQL;
•App & Web Servers /Web Environments: Jboss, Glassfish, Apache Tomcat, IBM Websphere (Liberty Core), Oracle Weblogic;
•Working within a TCP/IP network environment, including DHCP, DNS and Ethernet;
•Working with Project tracking tools –Jira, Redmine;
•Languages: Java Core, Shell scripting, Python;
•Version Control Systems: Git;
•Automation/Build Tools: Jenkins;
•Virtualisation: VM Ware ESX/ESXi, Docker, Amazon AWS: EC2, S3, VPC, API Gateway, Lambda, RDS, SNS, CloudFormation