Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5154037

Work experience

customer service manager

from 12.2017 to now (6 years 5 months)
JSC Ukrsibbank, Київ (banking, finance)

-bank product’s sales;
-consult clients on servicing issues;
-work with incoming flow;
-receive incoming calls;
-search and attract new customers;
-hot calling sales;
-register, arrange and archiving of incoming client documentation;
-work with customers complaints and objections.

Trainee

from 03.2015 to 04.2015 (1 month)
Ministry of Foreign Affairs of Ukraine, Directorate General for the Asia-Pacific Region, Київ (international relationships)

-making of current tasks for cooperation of department divisions;
-putting in order current documentation and archive.

Accountant assistant

from 07.2011 to 08.2017 (6 years 1 month)
PE “Pidzemne misto”, Київ (rental, trading)

- working with primary documentation (invoices, receipts, consignment note);
- working in MS Office (Word, Excel, PowerPoint, Access) and 1C;
- working with electronic banking;
- providing communication of accounting department with other staff, partners and regulatory authorities;

Education

Kiev National Economic University

Faculty of International Economics and Management – master, Київ
Higher, from 2010 to 2015 (4 years 9 months)

Additional education and certificates

Games Academy - QA Game testing

June - July 2018 year

Language proficiencies

• English — average
• Ukrainian — fluent
• Russian — fluent

Additional information

Job-related skills:
•Knowledge of Microsoft Office (Word, Excel, Outlook);
•Knowledge of Testing methodology;
•Primary knowledge of Bug Tracking System;
•Skills in writing game mechanic test-cases;
•Knowledge in info gathering (Video & Screen Capture, DxDiag, DirectX PIX, Crash Dump);
•Understanding of testing docs types.


Personal skills:
•organizational;
•good communication;
•civility;
•stress resistance;
•quick learning;
•work in team;
•curiosity;
•ability to make quick decisions when needed.