Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5173755/

Work experience

Dispatcher

from 11.2021 to 09.2025 (3 years 11 months)
Rainier Transportation, Inc, Remote (Transportation and logistics)

•Negotiate rate, and contracts with brokers to ensure we grow revenue and customer satisfaction.
•Ensure we send the right equipment that will fit in with the freight, such as sprinter van and box truck to avoid over size or over weight.
•Coordinate with brokers, by providing updates and addressing any issues
•Being in touch with the broker about delivery details such as pickup or delivery times, and handling special requests.
•Planning delivery routes and making changes as and when required.
•Working closely with drivers, including follow up on concerns or other issues that may occur.
•Checking Paperwork & pictures, emailing broker for updates
•Keeping track of dispatched orders, delivery routes of drivers, route adjustments, and pickup/delivery timelines
•Ensuring that the drivers comply with transportation regulations and laws

Customer service representative

from 09.2019 to 09.2021 (2 years)
Delta Logistics Inc, Kyiv (Transportation and logistics)

•Collaborated with the sales team to process returns, exchanges, and refunds efficiently.
•Created and maintained detailed records of customer interactions, transactions, and feedback.
•Conducted follow-up calls to ensure customer satisfaction and address any lingering concerns.
•Assisted customers with tracking their shipments and provided solutions for delayed or lost shipments.
•Processed and tracked customer orders, ensuring timely delivery and addressing any shipping concerns.
•Managed customer complaints and escalated complex issues to the appropriate departments for resolution.
•Coordinated with the logistics team to monitor shipment statuses and provide customers with real-time updates.
•Handled incoming customer inquiries via phone, email, and chat, providing accurate information and resolving issues promptly.
•Recording customers complaints and inquiries to ensure a high level of customer satisfaction, maintain close contact with all.

Education

National Aerospace University ‘Kharkiv Aviation Institute’’

Management, Kharkiv
Higher, from 2015 to 2017 (2 years)

National Aerospace University ‘Kharkiv Aviation Institute’’

Engines, Kharkiv
Higher, from 2011 to 2015 (4 years)

Knowledge and skills

• Responsibility
• Communicability
• Educability
• Active sales
• Goodwill
• Conflict-free
• Handling objections
• Management of CRM
• Direct sales
• Adaptability
• Honesty
• B2B Sales
• Cold sales
• Discipline

References

• Miss. Yuliya Vykhodets

  Miss. Yuliya Vykhodets

  Lecturer/ Final Project Supervisor Fourth Faculty., National Aerospace University ‘kharkiv Aviation Institute’

  Contact details are hidden

• Mr Kenku Mobolaji

  Mr Kenku Mobolaji

  Account manager, Cytiva

  Contact details are hidden