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Work experience

Management Support Executive

from 08.2016 to 09.2018 (2 years 1 month)
Restaurant Secrets, Dubai, UAE (F&B consulting)

•Managed and updated CEO and MD diary (electronic & paper), and follow up to ensure execution of the agenda.
•Prepared meetings and conferences including presentations and documents (legal etc.)
•Provided expert secretarial service, routed callers and correspondences including drafting and finalizing replies to ensure efficiency in all matters.
•Managed complex and ever-changing travel arrangements and coordinated pre-planning of trips.
•Served as the primary point of contact for all business enquiries and internal/ external visitors who wish to contact the CEO and MD.
•Created an alert system for upcoming deadlines on inbound requests, projects, and events.
•Assisted the CEO and MD with daily routine, tasks, communications, and business/personal matters.
•Established and maintained good strategic relations with clients and third parties.
•Effectively and promptly resolved internal and external matters for company and Clients.
•Served as a company representative on behalf of MD on MD on meetings, conferences, events etc.
•Worked with CRM for business enquiries and reporting purposes.
•Sourced the best supplies and handled all purchasing aspects for company and clients.

Assistant Operations Manager

from 04.2016 to 08.2016 (4 months)
Al's Italian Beef, Dubai UAE, (F&B)

Managed restaurant operations as store-in charge; planned, organized and managed all operational activities to
achieve company’s standards.
• Set up the restaurant operations including the purchasing system, accounting and inventory systems.
• Assisted in increasing the restaurant sales while maintaining all standards set up by the company.
• Ensured maximized profitability by controlling food & beverage costs.
• Provided world-class service standards to surpass guests’ expectations and achieve 100% satisfaction.

Operations Coordinator

from 09.2014 to 03.2016 (1 year 6 months)
Chuck E Cheese's, Dubai, UAE (Public and business services)

Maintained all restaurant operations and ensured compliance with policies / company procedures in all workplaces
procedures.
• Managed, trained, developed, motivated and retained highly competent team leaders.
• Maintained good guest relations and maintained working relationships with clients.
• Assumed responsibility for all aspects of the cash management function.
• Set up inventory and BOH operations and assisted in the resolution of all operational and inventory problems.
• Prepared accurate business reports including sales, P&L, menu engineering etc.

Operations Manager

from 03.2013 to 05.2014 (1 year 2 months)
Global Restaurant Development, Kyiv, Ukraine (F&B)

•Successfully set up and opened the F&B restaurant; ran business and reported directly to owners.
•Assumed full responsibility for budgeting and financial control.
•Set up different systems including the purchasing system, accounting and inventory systems.
•Recruited, managed, trained, motivated and retained all restaurant staff; trained managers to maximize employee morale and productivity
•Kept a constant interest on international and local restaurant trends and continually upgraded Standards of Performance, policies and procedures and service standards.
•Recommended effective improvements and upgrades that can be applied for service, food and sales.

Restaurant Manager

from 11.2011 to 02.2013 (1 year 3 months)
PeesBoyClub, Kyiv, Ukraine (F&B)

Restaurant Supervisor

from 03.2010 to 10.2011 (1 year 7 months)
PeesBoyClub, Kyiv, Ukraine (F&B)

Executive Assistant to CEO

from 03.2008 to 11.2009 (1 year 8 months)
USA-Auto, Kyiv, Ukraine (Import of light vehicles and trucks)

Office Manager

from 09.2007 to 02.2008 (5 months)
Avionica, Lviv, Ukraine (Finance, banking, and insurance)

Education

University of Trade and Economics

Accounting and Audit, Donetsk
Higher, from 2003 to 2007 (3 years 11 months)

Additional education and certificates

Fundamentals of Software Testing

2018

Knowledge and skills

Language proficiencies

• English — fluent
• Ukrainian — fluent
• Russian — fluent