Любов

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5300769

Work experience

Guest Relations Shift Leader

from 11.2014 to now (9 years 6 months)
Güral Premier Belek, Antalya (Hotel and restaurant industry)

Summary - Able to learn quickly and work well under pressure. Handle responsibility. Organized, punctual, disciplined, goal-oriented. Effectively set work priorities; time management skills. Anxious for advancing my professional standard. Get along with people easily.

Job Description:
- direct other employees through their daily routines and interact with guests to make sure that they have a satisfactory experience; - act as quality control, ensuring guest satisfaction through training employees properly and adhering to hotel policy; - handled all guest service complaints, compensates, and assuring my customers were satisfied;
- ensuring the daily shift ran smoothly; - assessed crew weaknesses and corrected where needed; - vs..

Education

Cхідноєвропейський Університет Економіки і Менеджменту

Менеджер з туризму, Черкаси
Higher, from 2007 to 2012 (4 years 9 months)

Additional education and certificates

TESOL certificate, UNI-Prep Institute

01.11.2016-03.02.2017 , 120 hours

Knowledge and skills

Language proficiencies

• English — above average
• Turkish — above average
• Ukrainian — fluent
• Russian — fluent
• German — beginner

Additional information

Certificates:
Certificate Name
TESOL
Certificate Date
02.2017
Certificate Institution
UNI-Prep Institute
Description
TESOL means Teaching English to Speakers of Other Languages and is sometimes referred to as a TEFL certificate which means Teaching English as a Foreign Language.