Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/5318410/

Work experience

Customer Support Representative

from 06.2020 to now (6 years 5 months)
Support Your App, Днепр (IT)

- Resolving basic to complex support issues for customer inquiries received via omni-channel support (emails, live chat, and calls)
- Becoming a product expert and providing documentation updates to our knowledge base
- Ensuring customers' satisfaction
- Communicating with developers from various IT-companies;

Data verification specialist

from 02.2019 to now (7 years 9 months)
Infuse Media, Днепр (Marketing, advertising, and PR)

verification of contact information for relevance by online verification and / or phone calls;

analysis of information for compliance with established requirements.

Technical Supprot Engineer

from 10.2017 to 08.2020 (2 years 11 months)
Ciklum, Дніпро (IT)

Respond to customers’ requests (phone, email, etc.), analyze and solve problems concerning but not limited to system technical issues and functionalities.
•Escalate and follow up on incident when solution is out of scope of the Support Centre through our ticket system to the next level support team or development team.
•Follow procedures, standards and instructions.
•Communication to the Team Leader and/or Management of any significant problem that affects or degrades the services.
•Continuous and proactive self-training towards providing quality service and efficient problem solving.
•Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation.

Customer support manager

from 04.2017 to 09.2017 (6 months)
Absolutist, Дніпро (IT)

always be up to date with the cutting-edge technology
apply the latest and greatest customer happiness practices
provide omni-channel support (via phone, email, chat, social media)
communicate with developers and other departments of various IT-companies
become a product expert and constantly grow

Преподаватель английского языка

from 05.2016 to 04.2017 (1 year)
Преподаватель английского языка, Дніпро (Education and science)

•Responsible for ensuring that all students fully comprehended the taught curriculum and provided support to students who required extra guidance
•Worked closely with the other teachers to ensure all avenues of the curriculum are met and delivered lessons the students
•Adopted distinctive teaching methodologies, documented all lessons, organized healthy group discussions, and mentored troubled students

Education

Дніпровський національний університет залізничного транспорту імені академіка В. Лазаряна

Менеджмент(Управління проектами), Днепр
Higher, from 2017 to 2019 (2 years)

ДНУ. им Олеся Гончара

Филология (Английская), Дніпро
Higher, from 2012 to 2016 (4 years)

Additional education and certificates

Hillel IT school(QA automation)

2018 - 2019, 4 месяца

mcpp.zone(Manual QA)

2 месяца 2019

Knowledge and skills

• HTML
• CSS
• Jira
• SQL
• Git
• Java
• Apache JMeter
• Selenium
• API
• REST
• Java Core

Language proficiencies

• English — above average
• Hebrew — fluent

Additional information

Skype : Alexey Brook