Contact information

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Work experience

Senior Renewal Specialist

from 01.2021 to 05.2022 (1 year 4 months)
ABBYY, Удаленно (IT)

- Responsible for ensuring customers renew their relationship with a company through contracts, accountable for customer retention through the renewal process;
- Completing renewal lifecycle management including all administrative tasks such as obtaining Purchase Order, forecasting, quoting, agreement negotiations;

Achievements: during the interview

Business Development Manager

from 05.2019 to 08.2020 (1 year 3 months)
InterContinental Kyiv 5*, Kyiv, Ukraine (Готельно-ресторанний бізнес)

- Maintaining and developing relationships with existing accounts, updating data about the companies on system, renewing their Special Corporate Rate Agreements in a timely manner;
- Selling hotel facilities in B2B and B2C environment;
- Daily communication with Individual Corporate Clients (ICC) via e-mail, messengers, calls, handling their requests and complains concerning hotel resevations, transfer, invoices, etc.;
- Following up payments of key accounts;
- Researching organizations and individuals in order to find new opportunities;

Achievements: during the interview

Customer Support Specialist (B2B)

from 05.2017 to 09.2018 (1 year 4 months)
Metglobal, HotelsPro IT-company, Istanbul, Turkey (IT)

- Dealing with B2B customers requests (hotel reservations, cost&payments issues, complains, amendments) provided by ticketing system (closed 130+ tickets per week) & phone calls (approximately 180 incoming calls per week);

Achievements: during the interview

Team Leader Guest Service

from 03.2010 to 03.2014 (4 years)
Grand Rotana Resort&Spa 5*, Sharm-El-Sheikh (Готельно-ресторанний бізнес)

- Extending personal service and attention to all guests with particular emphasis to VIP Guests, controlling the implementation of their queries and wishes;
- Handling guests complaints;
- Maintaining effective communication with all related departments to ensure a smooth service delivery;
- Providing training for newly hired employees for the Guest Service agent position;
- Establishing, promoting and maintaining good public relations and enhance sales for the hotel;
- Organization and implementation of full hotel orientations for groups of travel agents and individuals

Sales agent

from 07.2009 to 02.2010 (7 months)
Yarta Travel agency, Sevastopol, Ukraine (Tourism)

- Creating and selling individual exclusive tours according to the client requests;
- Consulting and assisting in travel visa issues

Education

Taurida National University named by V.I.Vernandsky

Master degree in International tourism, Simferopol, Ukraine
Higher, from 2004 to 2009 (4 years 9 months)

Knowledge and skills

• Opera
• CRM
• Management skills
• Salesforce

Language proficiencies

• English — advanced
• Russian — fluent
• Ukrainian — beginner

Additional information

I am half Russian, half Ukrainian, with Russian citizenship and Ukrainian permanent residence. I fully support Ukraine and one of things I can do - work for Ukraine and thus put my contribution in its growth, power and victory! Слава Україні!