Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/5382012/

Work experience

QA-інженер

from 12.2025 to now (11 months)
Freelance, Дистанційно (IT)

Web-sites and apps testing

Fight school administrator

from 10.2021 to 08.2025 (3 years 11 months)
Kung-Fu, Дніпро (Освіта, наука)

Electronic devices support (PC, printers, routers);
Programs installations and setup;
OS installations and issues resolution;
Supplies ordering;
Communication with students, resolution of inquiries, informaion provision;
Videos creation from existing video materials, video shooting and partial music creation;

Videos examples: https://www.youtube.com/playlist?list=PLpZ5n3iig3ueGmgpOOp0qVQVKQRQ236ea

Beta Community Support Engineer

from 12.2020 to 10.2021 (11 months)
Synergetica, Дистанційно (IT)

• Monitoring and debugging Beta community bug reports, suggestions, and forum posts
• Releasing Beta-staged versions to the community via Centercode
• Identifying important and critical issues to track and report about to internal teams
• Providing analysis of quantity and quality of incoming feedback
• Internal knowledge base updating

Technical Support Engineer

from 11.2019 to 11.2020 (1 year)
Syxsense, Київ (IT)

• remote customer/staff training and support;
• analysis, reproducing and escalation of incidents;
• knowledge base updating;
• product testing and bugs detection;
• provided incidents clarification and troubleshooting;
• quality assurance for created fixes;
• OS, event logs analysis for issues resolution;
• workarounds provision;
• testing of customers software packages;
• customers script analysis and issues resolution;
• monitoring of customers instances in case of emergencies;
• root-cause analysis and incidents escalation;
• participation in everyday online teams meeting for issues overview;

Technical Support Engineer

from 01.2019 to 03.2019 (3 months)
Intecracy Group, Киев (IT)

• Acceptance testing
• Remote customer/staff training and support
• Analysis, reproducing and resolving of incidents
• Knowledge base updating
• API testing
• Logs investigation

Technical Support Analyst

from 05.2018 to 11.2018 (7 months)
NewTrend, Киев (e-commerce, dropshipping)

•System testing and defects detecting
•User training and support
•Analysis of systems’ work discrepancies and search for solutions
•Writing technical requirements for the development team
•Providing CRM integration with Prom and Opencart
•Business processes modeling and optimization
•Developing of knowledge base documentation
•IP and softphone configuration
•OS installation and configuration

Customer support manager

from 08.2017 to 05.2018 (10 months)
Internet Invest Group, Киев (hosting and domain registration services)

•Customer support via phone, e-mail
•Maintenance of electronic document workflow

Support Engineer/Account manager

from 03.2017 to 07.2017 (5 months)
Onebox, Киев (IT)

•Customer support and training
•System testing and defects detecting
•Writing technical requirements for the development team
•Tech support packages selling
•Providing CRM integration with 1C and Opencart
•Business processes modeling
•IP telephony configuration

Site administrator

from 11.2014 to 01.2017 (2 years 3 months)
kaminkiev.com, Киев (fireplaces construction)

•Site administration and e-promotion support
•Creation and edition of site content
•Communication with suppliers

Education

International Christian University – Kiev

BBA in International Economics, Киев
Unfinished higher, from 2007 to 2011 (4 years)

Additional education and certificates

School of simultaneous interpreting “TRIS”

2016

British Council - IELTS, CERF Level (C1)

2020

Knowledge and skills

• MS Excel
• MS Office
• MS Word
• Пользователь ПК
• MS PowerPoint
• Windows
• HTML
• 1С
• 1C
• MS Outlook
• Jira
• SQL
• IP (Internet Protocol)
• DNS
• Ubuntu
• TCP
• Работа с оргтехникой
• FTP
• Confluence
• Joomla!
• Работа со сканером
• Работа с принтером
• BASIC
• Работа с факсом
• Zoiper
• Работа с ксероксом
• XML
• JSON
• CSV
• OneBox
• Мини-АТС

Language proficiencies

English — advanced

Additional information

Experience of documents translation at Apimondia International Congress - Kiev, 2013.