Діана

Head of customer support, 80 000 UAH

Considering positions:: Head of customer support, Customer support representative
Employment type:: full-time, part-time
Age:: 27 years
City of residence:: Dnipro
Ready to work:: Remote

Contact information

The job seeker has entered a phone number , email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/5500759/

Work experience

Head of customer support

from 11.2024 to 11.2025 (1 year)
Wow24-7, Дистанційно (Телекомунікації, зв'язок)

Developed and implemented quality standards in a call center to enhance customer satisfaction and efficiency.
• Conducted employee training sessions to improve service quality and productivity.
• Monitored service quality to ensure continuous improvement in processes and measures.

Рецепціоніст

from 01.2023 to 10.2024 (1 year 10 months)
B B Hotels, Дистанційно (Готельно-ресторанний бізнес)

Managed hotel reception desk with a focus on exceptional customer service and guest relations.
• Utilized hotel management software programs to efficiently handle guest check-ins and check-outs.
• Ensured smooth operations at the front desk to provide a seamless experience for guests.

Customer support representative

from 03.2020 to 02.2022 (2 years)
Together Networks, Дніпро (IT)

• Developed and implemented quality standards in a call center to enhance customer satisfaction and efficiency.
• Conducted employee training sessions to improve service quality and productivity.
• Monitored service quality to ensure continuous improvement in processes and measures.

Адміністратор

from 11.2019 to 02.2020 (4 months)
Zum Hasen Hein, Hamminkeln, Germany (сфера обслуговування)

Менеджер по роботі з клієнтами

from 07.2019 to 11.2019 (5 months)
Fin Info, Дніпро (Фінанси, банки, страхування)

____________________

Вчитель німецької

from 03.2018 to 07.2020 (2 years 5 months)
Школа, Дніпро (Освіта, наука)

_________________

Education

Університет ім. Олеся Гончара

Німецька філологія, Дніпро
Higher, from 2015 to 2019 (4 years)

Knowledge and skills

Робота з рахунками
Комунікабельність
Understandability
Organization of staff work
Team management

Language proficiencies

German — advanced
English — above average
Armenian — advanced