Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5546160/

Work experience

Customer support representative

from 10.2022 to 08.2024 (1 year 11 months)
SupportYourApp, Other countries (Telecommunications and networking)

- Diagnose and resolve technical issues users encounter, including
connectivity problems, file upload/download errors, and account-related
concerns.
- Help users with technical problems related to file transfers, account
management, and other services offered by the service provider.
- Provide step-by-step instructions to help users navigate and utilize
the service providers features effectively.

Senior Qualifier

from 11.2020 to 09.2021 (11 months)
Insurance supermarket Incorporated, Sumy (Consulting, accounting and auditing)

- Assisted Senior Content Acquisition Directors with initiatives targeted
toward optimizing products and consumer experience.
- Helping clients understand their policies and coverage options.
- Making changes to existing policies as requested by clients, such as updating coverage or beneficiary information.

Sales Manager

from 04.2019 to 08.2019 (5 months)
JCX Brokers, Kyiv (Telecommunications and networking)

- Brought forth a service-oriented attitude dedicated to the customer
experience.
- Helped to increase customer retention by striving to create wonderful
customer experiences.
- Researched competition and developed strategies to stand out as a
company against competitors.

Education

University of Novi sad

Medicine, All Ukraine
Unfinished higher, from 2024 to 2026 (2 years)

Knowledge and skills

• MS Excel
• MS Word
• MS PowerPoint
• Internet User
• AutoCAD
• Internet marketing
• Marketing
• Management and Leadership

Language proficiencies

English — fluent

Additional information

Instagram: [open contact info](look above in the "contact info" section)