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Work experience

Customer service manager

from 12.2023 to 01.2026 (2 years 2 months)
Rise up logistics, Remote (Transportation and logistics)

Led a 5-person customer service team, driving service quality, accountability, and positive customer outcomes.

Acted as the primary point of contact for customers, resolving issues proactively and ensuring satisfaction throughout the service lifecycle.

Managed insurance claims and service escalations, balancing customer advocacy with operational requirements.

Leveraged CRM and logistics platforms to track customer interactions, service requests, and delivery milestones.

Coordinated closely with drivers and internal teams to ensure timely, seamless interstate trailer deliveries and clear customer communication.

Customer service representative

from 08.2021 to 11.2023 (2 years 4 months)
Pj Truckings, Remote (Transportation and logistics)

Interfaced directly with customers via phone or email, providing timely responses while maintaining excellent relationships with clients.

Utilized strong problem-solving skills to quickly identify root causes of customer complaints and develop appropriate solutions.

Handled escalated calls from customers who had unresolved issues from previous contacts, resolved disputes amicably whenever possible
Followed procedures and scripts using fundamental knowledge to navigate information or CRM systems.

Implemented best practices in order handling processes which led to a reduction in processing time by 15%.

Customer service representative

from 01.2019 to 02.2021 (2 years 2 months)
Time for machine, Remote (Wholesale, distribution, imports, and exports)

Received #1 Customer Service Representative award in the company.
Processed 100+ orders Weekly.
Responded to 20+ emails from customers regarding their orders.
Received 50+ calls from customers regarding their orders.
Kept Records of customer interactions, transactions, comments and
complaints.
Helped develop new customer service rep training program that cut
training time in half from 1 month to 2 weeks.

Education

Zaporozhzhia National University

International Business, Zaporizhzhia
Higher, from 2014 to 2018 (4 years)

Knowledge and skills

• MS Excel
• MS Word
• MS Office
• MS PowerPoint
• CRM
• Skype
• Google
• Teamwork
• Conducting presentations
• TeamViewer
• Spreadsheet
• Presentation software

Language proficiencies

English — fluent

References

Dr. Bankole Idowu

Dr. Bankole Idowu

CEO, LOVEWORLD UKRAINE