Cynthia
Customer service representative
- Employment:
- Full-time.
- Age:
- 27 years
- City of residence:
- Zaporizhzhia
- Ready to work:
- Remote
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/5547669
Work experience
Customer service representative
from 08.2021 to 02.2024
(2 years 6 months)
Pj Truckings, Remote (Transportation and logistics)
Interfaced directly with customers via phone or email, providing timely responses while maintaining excellent relationships with clients.
Utilized strong problem-solving skills to quickly identify root causes of customer complaints and develop appropriate solutions.
Handled escalated calls from customers who had unresolved issues from previous contacts, resolved disputes amicably whenever possible
Followed procedures and scripts using fundamental knowledge to navigate information or CRM systems.
Implemented best practices in order handling processes which led to a reduction in processing time by 15%.
Customer service representative
from 01.2019 to 02.2021
(2 years 1 month)
Time for machine, Remote (Wholesale, distribution, imports, and exports)
Received #1 Customer Service Representative award in the company.
Processed 100+ orders Weekly.
Responded to 20+ emails from customers regarding their orders.
Received 50+ calls from customers regarding their orders.
Kept Records of customer interactions, transactions, comments and
complaints.
Helped develop new customer service rep training program that cut
training time in half from 1 month to 2 weeks.
Education
Zaporozhzhia National University
International Business, Zaporizhzhia
Higher, from 2014 to 2018 (4 years)
Knowledge and skills
Language proficiencies
English — fluent
References
Dr. Bankole Idowu
CEO, LOVEWORLD UKRAINE
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