Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/5550210/

Work experience

CSR-менеджер

from 03.2025 to now (1 year 7 months)
V&V Epoxy Solutions, Дистанційно (Будівництво, архітектура, дизайн інтер'єру)

Coordinated project schedules and site visits between property owners, business clients, and the crew. Logged initial site measurements, scheduled on-site estimates, and assisted estimators in gathering preliminary project scope data. Created, updated, and organized digital work orders, job files, and customer notes to ensure accurate execution by the crew crews. Maintained accurate customer records, lead status updates, and follow-up communication tracking to optimize sales conversions. Scripted, recorded, and edited a series of step-by-step video lessons explaining product options, booking workflows, and customer communication guidelines

Customer support representative

from 10.2023 to 03.2025 (1 year 6 months)
Alpha Platforms, Одеса (Транспорт, логістика)

Engaged with customers through phone calls and emails, kept records of customer interactions, processed customer accounts and filed documents, processed orders, forms, applications, and requests. Worked closely with other departments such as management, accounting and sales.

Sales Agent/Relocation Specialist

from 09.2022 to 10.2023 (1 year 2 months)
H2H Movers Inc., Одеса (Послуги для населення та бізнесу)

Presented and sold services, answered customer inquiries, and addressed concerns, consistently improved sales techniques and skills to achieve daily and monthly targets, maintained long-term relationships with clients, calculated the costs of goods and services to ensure accurate pricing

Dispatcher

from 07.2021 to 09.2022 (1 year 3 months)
Diagnostech, Одеса (Маркетинг, реклама, PR)

Assisted customers over the phone, resolving issues and addressing complaints. Managed both emergency and non-emergency calls, coordinating services and schedules. Prepared well-planned routes, dispatched technicians to the appropriate locations based on customer requests, and ensured work orders were completed. Efficiently handled customer calls in a fast-paced, challenging dispatch center environment. Managed invoices and receipts, and provided detailed reports to upper management.

Education

Южноукраинский национальный педагогический университет имени К. Д. Ушинского

Иностранные языки/преподаватель, переводчик, Одесса
Higher, from 2015 to 2019 (4 years)

Additional education and certificates

Autodesk Maya

2026, 6 months
Certificate

Knowledge and skills

• Adobe After Effects
• Adobe Illustrator
• Educability
• Receiving incoming calls
• Listening skills
• Communicability
• Responsibility
• Self-study
• Ведення CRM
• Adaptability
• Active listening
• Autodesk Maya
• Adobe Substance 3D Painter
• Marmoset Toolbag

Language proficiencies

English — advanced

Additional information

Experienced Customer Support Representative dedicated to delivering high-quality service with a customer-focused approach. Skilled in recognizing and managing emotions to foster effective communication and build meaningful relationships. Continuously eager to learn, enhancing knowledge and skills to ensure full engagement and commitment to the process.