Contact information

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Work experience

Customer Support Manager / Team Lead

from 07.2017 to 03.2026 (8 years 9 months)
"Kvinto plus", Київ (Автобізнес та автосервіс)

- Lead customer support and technical Service team
- Customer and technical support (B2B, B2C)
- Support Mobileye/Movon ADAS and fleet management systems.
Intelligent dash cams AI, Driver assistance systems (ADAS), Driver monitoring system (DMS), IoT devices
- Account administration in Fleet Management systems Geotab (USA) and Ituran (Israel), Lytx Surfsight (USA). /Safety, Eco driving, Fuel data and transactions, Routing, Dispatching, Maintenance, Refer monitoring, Tachograph, ELD/HOS, etc.
- Operator Online Video Telematics Platform/ Surfsight/ CCTV
- Manager for working with foreign partners and suppliers
- Conducted customer training, presentations, and maintained knowledge base/FAQ.
- Reported bug-reports and coordinated API integrations.
- Support software Zendesk/Helpdesk
- Billing support agent
- Research and Developnemt (R&D) new modules

Operator of Secure Operations Center

from 03.2016 to 06.2017 (1 year 4 months)
"Autoconnex", Київ (Автобізнес та автосервіс)

•Monitored satellite anti-theft and GPS tracking systems (24/7 operations). / Porsche Car Connect
•Responded to theft and crash alerts, coordinated breakdown and roadside assistance.

Operator call center

from 11.2014 to 05.2015 (7 months)
Adelina Call Center & BPO, Київ (Телекомунікації, зв'язок)

- operator call-centre incoming/outgoing line
- customer care support of online stores

Engineer of Technical Support

from 02.2005 to 06.2014 (9 years 5 months)
"Romsat"", Київ (Телекомунікації, зв'язок)

- Customer and technical support (B2B, B2C)
- Technical support for DVB-T2, IPTV, satellite and cable equipment.
- Setup and testing of headends, decoders, IPTV servers.
- Conducting testing, technical training, and pre-sales preparation of equipment.
- Repair and modernization of measuring instruments and client equipment.
- Installation and configuration of satellite and cable systems at customers.

Education

National technical university of Ukraine "Kyiv Polytechnic Institute"

Branch ITS / Bachelor’s Degree in Electronics and Telecommunications Engineering, Київ
Higher, from 1997 to 2003 (6 years)

Technical lyceum of "Kyiv Polytechnic Institute", Railway branch

Engineer economist, Київ
Higher, from 1995 to 1997 (2 years)

Additional education and certificates

EF SET Certifi cate (B1 Imtermediate)

2026

EFSET

2026
Certificate

Knowledge and skills

• Customer & Technical Support (B2B
• B2C)
• Team Leadership & Training
• API Integrations
• Automotive Telematics & GPS Security Systems
• DVB-T2 / IPTV / Satellite / Cable Networks
• Network Equipment Setup & Troubleshooting
• Bug Reporting & Vendor Communication
• Testing & Configuration of Mobile Applications (Vehicle Security
• • CRM (Asteril CRM
• Microsoft dynamics 365 )
• Service Desk-системи (Zendesk/Helpdesk)

Language proficiencies

• English — average
• Ukrainian — fluent

Additional information

Key Skills
•Customer & Technical Support (B2B, B2C)
•Team Leadership & Training
•CRM & Service Desk Systems
•Fleet Management Systems
•API Integrations
•Automotive Telematics & GPS Security Systems
•DVB-T2 / IPTV / Satellite / Cable Networks
•Network Equipment Setup & Troubleshooting
•Bug Reporting & Vendor Communication
Additional information
•Advanced PC/ Software/hardware user, moderator technical forums

•Driving License: Category B.