Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5622224/

Work experience

QA-інженер

from 01.2020 to now (6 years 7 months)
Unity, Дистанційно (IT)

QA Engineer в Unity/IronSource: Забезпечував контроль якості для iAds креативів, плейблів та банерів, підтримуючи високі стандарти у різних форматах реклами.

Досяг особистого рекорду — протестував 100 креативів за один день, продемонструвавши виняткову продуктивність та увагу до деталей.

Співпрацював із міжфункціональними командами для виявлення та усунення проблем, покращуючи ефективність реклами та користувацький досвід.

Customer support representative/Team Lead

from 08.2017 to 06.2019 (1 year 11 months)
Helpware, Київ (IT)

-Answer customer support tickets in a timely manner via Zendesk/Helpshift;
-Resolve customer complaints or emergency issues arising during the order completion process;
-Advance and troubleshoot existing tickets that need attention;
-Maintain a high CSAT score;
-Creating and maintaining bug reports;
-Team Lead after first year

Education

Anglia Ruskin University

Law, Cambridge
Higher, from 2007 to 2011 (4 years)

Bellerbys College

Law and Politics, Brighton and Hove
Specialized secondary, from 2006 to 2007 (1 year)

Additional education and certificates

Brain Academy - QA courses

3 months

Team International - QA courses

3 months

Knowledge and skills

• Jira
• Test Case
• TestRail
• Mantisbt
• Manual testing
• Regression testing
• Waterfall
• Testing
• V-Model
• Bug Life Cycle
• GUI
• Exploratory testing
• Documentation management
• Zendesk

Language proficiencies

• Ukrainian — fluent
• English — fluent

Additional information

Hi guys. Thank you for being interested in my CV. My career at IT started not long ago but I gained some experience which I hope will help me to continue my journey in this field. In 2017 I became customer support manager at Helpware and was hired by Jamcity. Our clients are one of the biggest companies in mobile game industry. In 2018 I was promoted to team lead. Our project had about 8 games. I was responsible for 3 at the beginning and later on for one game. I had different responsibilities from solving tickets and troubleshooting to helping my team to be successful. At the moment I'm looking forward to become Junior QA engineer and progress in it. I'm dedicated person, responsible and fast learner.Thank you for your attention.