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Work experience

Sales Manager

from 06.2023 to 06.2025 (2 years)
Appier, Інші країни (Маркетинг, реклама, PR)

-Proactively contact new and existing clients and educate, propose and secure buy-in on Digital Marketing
- Identify, propose and sell programs to targeted organizations within the target markets set out by the company
- Develop an understanding of client’s business, products, services, customer profile, marketing and business objectives, competitors and sales.
- Provide excellent level of professionalism and service in responding to general and customized client requests
- Be an influencer in digital marketing to businesses in the market
- Strong consultative sales approach to engage with CMOs/Head of Marketing to manage existing growth
-Responsible for special projects as assigned

Sales manager

from 04.2021 to 03.2023 (1 year 11 months)
Vodafone Retail Україна, Київ (Телекомунікації, зв'язок)

-Oversee daily store operations and ensure smooth functioning.
- Achieve sales targets and drive revenue growth.
- Provide exceptional customer service and resolve customer issues.
- Manage inventory levels and ensure stock availability.
- Train, mentor, and develop store staff.
- Implement company policies and procedures.
- Analyze sales data and develop strategies to improve performance.
- Maintain store appearance and ensure compliance with brand standards.
- Conduct regular staff meetings and performance reviews.
- Collaborate with regional managers and other store managers.
- Monitor and control store expenses.
- Ensure compliance with health and safety regulations.
- Handle cash management and banking procedures.
- Develop and execute promotional campaigns.
- Monitor competitor activities and market trends.
- Ensure accurate and timely reporting of sales and operational metrics.
- Address and resolve any operational issues promptly.
- Foster a positive and inclusive work environment.
- Manage customer loyalty programs and initiatives.
- Ensure all staff are knowledgeable about products and services.

Sales representative

from 02.2020 to 03.2021 (1 year 1 month)
Insurance Supermarket, Дистанційно (Finance, banking, and insurance)

- Develop, implement, and maintain the internal and/or external sales strategy and processes to maximize the organization’s profit potential
- Promote the organization’s products and services to new and current clients
- Ensure all clients are satisfied and that the quality of the services they provide meet or exceed customer expectations
- Liaise with clients on regular bases to understand their needs, resolve client complaints and issues, develop new business, and to provide value
- Review current and prospective clients accounts to identify business opportunities, analyze opportunities, and promote sales growth
- Guiding the company’s sales efforts and resolving complex insurance issues
- Provide reports, presentations, and recommendations on market trends, customer trends, and competitors actions
- Handle internal and client inquiries and complaints
- Create sales strategies, action plans and budgets
- Research and develop new sales opportunities or new markets

Education

-National University of Kyiv-Mohyla Academy

International Relations, Київ
Higher, from 2015 to 2020 (5 years)

Studying International Relations at the National University of Kyiv-Mohyla Academy provided me with a robust foundation that significantly contributed to my career as an HR Manager. Here’s how:

Understanding Global Dynamics: International Relations coursework equipped me with insights into geopolitical trends, cultural differences, and global economic factors. This knowledge is invaluable in today’s interconnected business world, where HR managers often deal with diverse teams and international operations.

Interpersonal and Communication Skills: Studying IR honed my communication skills, both verbal and written, which are crucial in HR roles for effectively liaising with employees, management, and external stakeholders.

Negotiation and Conflict Resolution: Learning about diplomacy and negotiation strategies prepared me to handle conflicts and negotiations in the workplace diplomatically and effectively, fostering a harmonious work environment.

Analytical Thinking: IR coursework emphasized critical thinking and analytical skills, essential for HR professionals in decision-making processes, policy formulation, and strategic planning.

Cultural Sensitivity and Diversity Management: With a background in International Relations, I developed a deep appreciation for cultural diversity and sensitivity, crucial in managing a diverse workforce and promoting inclusivity within the organization.

Research and Problem-Solving Abilities: The research-intensive nature of IR studies enhanced my ability to gather, analyze, and interpret data—an asset in HR roles for evidence-based decision-making and problem-solving.

Overall, my education in International Relations from the National University of Kyiv-Mohyla Academy provided me with a multifaceted skill set that has been instrumental in navigating the complexities of human resource management and fostering organizational success.

Additional education and certificates

Certified Customer Service Manager (CCSM)

2022

Certified Professional Salesperson (CPSP)

2023

Knowledge and skills

• MS Excel
• MS Word
• MS Office
• MS PowerPoint
• MS Access
• Communicability
• Fast typing
• Email
• Teamwork
• Design
• Linux
• Time management
• Adaptability
• Organisation
• Leadership
• Data visualization
• Web design
• Strategic planning
• Ability to analyze
• Spreadsheet
• Stress Management
• Multitasking
• Problem solving skills
• Strategic thinking
• Адаптивність
• Здатність до навчання
• Ведення CRM
• Продаж B2B
• Активний продаж
• Прямий продаж
• Робота із запереченнями
• Користувач Бітрікс24
• Google Sheets
• Binotel
• Jira

Language proficiencies

• English — fluent
• Ukrainian — average