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Resume from June 7, 2023PRO

James

Customer Care Expert, Sales Representative, Human Resource Manager, Supervisor

Employment:: Full-time, part-time.
Age:: 33 years
City of residence:: Kharkiv
Ready to work:: Remote

Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from www.work.ua/resumes/5629740

Work experience

Customer service manager

from 04.2022 to now (1 year 2 months)
Netevia, Remote (Finance, banking, and insurance)

I respond to requests from merchants with any issues they might be having regarding transactions and help resolve them and if need be I transfer the request to the necessary department for escalation.

Customer Support Manager / Dispatcher

from 01.2021 to 03.2022 (1 year 2 months)
Front Desk Helpers, Kharkiv (Transportation and logistics)

Working part time as an inbound/outbound agent.
Informing customers of their delivery date and time.
Keeping track of drivers to get their exact ETA on the day of delivery and updating the customer.
Completing the order and marking it as delivered after the customer receives the delivery
Taking complaints from clients if the delivery has any issues or damages and escalating it to supervisors.

Customer Support & Sales Manager / Supervisor

from 08.2020 to 08.2022 (2 years)
Canadian Internet Service Provider - VELCOM, Kharkiv (Technology)

As a sales representative, part of my responsibility was to attend to potential customers; offering them our different internet plans and packages to help them subscribe to our service and also making sure they get the best out of the plans they desire. I also took care of billing and made sure customers had their bills paid to date and informed them in cases of late payments.
I also followed up on tickets on Kayako and Zendesk and made outbound follow up calls to customers to evaluate their experience of the service we provide.
In addition to this I was responsible for supervising the day to day running of affairs and creating the work schedule for the department.

Customer Support Representative / Dispatcher

from 08.2019 to 11.2020 (1 year 3 months)
Front Desk Helpers, Kharkiv (Locksmith)

Worked as an Inbound Agent/Customer care representative.
Outbound follow up calls to customers to book appointments and get technicians to do the job
Dispatching technicians and following up on jobs to ensure they get completed
Filling of Log book (excel), posting updates and keeping up with the changes that come with the job.

Human Resource Manager / Recruiter

from 01.2016 to 06.2019 (3 years 5 months)
CLIC - Dunamis/Aphoridzo, Kharkiv (Entertainment (Music and Media))

During my time as HR Manager/Recruiter I was responsible for the full recruitment cycle from identifying the hiring needs to onboarding and day to day running of a Gospel Music Group of over 70 vocalists and instrumentalists.

In addition I was also tasked with organizing the yearly music festival (Dunafest) hosted by the group which brought not less than 300 people together.

I was also tasked with the responsibility of organizing talent shows and concerts in the city of Kharkiv that brought hundreds of people together.

Signing record deals with other music groups and running adverts to promote the music group.

Sales Manager

from 02.2015 to 12.2015 (10 months)
Call center, Kharkiv (Chemical industry, pharmaceuticals)

The company was an online pharmacy that sells medications (OTC medications) to clients and helps them with their refill. I functioned as a sales representative reaching out to clients and communicating with them while helping them with their purchases. I also followed up on the clients to check up on them and kept accurate records to make sure they refilled when it was time to do so.

Education

Karazin Business School

Business Administration, Kharkiv
Higher, from 2019 to 2021 (2 years)

Graduated with an MBA where I learned the basics of starting up and managing a business, gained a greater awareness of the global market, garnered analytical skills, long-term strategic thinking, networking, leadership, and conflict resolution.

V. N. Karazin Kharkov National University

Medicine, Kharkiv
Higher, from 2013 to 2019 (5 years 10 months)

I graduated from the faculty of medicine and I had a great experience studying in the beautiful city of Kharkiv

Knowledge and skills

MS Excel MS Word PC User Communicability Teamwork Work with clients Management skills Adobe Acrobat Reader Google Adobe Leadership Zendesk Bilingual Organisational Skills Time Management Skills

Language proficiencies

English — fluent
French — advanced
Russian — beginner
Spanish — beginner

References

Nicholas Brendon Gomera
Recruiter, Call Center, 0660415207, [email protected]

Additional information

I have excellent communication skills and I am a goal-driven hardworker. I am diligent, dedicated, punctual and have the ability to work individually and also as a team player who understands that contributing to team effort is an essential component to excelling. I am ready to significantly impact your organization and offer the best services not just with my technical know how but with my sixth sense. I am a firm believer that strong communication skills is the key to success, and mine are nothing short of superior. I also consider myself an active listener who pays detailed attention to information when it comes to work. I am able to easily connect with people from all walks of life. I rate my work ethic second to none and confident in my ability, I am prepared to greatly contribute to your company positively and offer the best of my services!