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You can get this candidate's contact information from https://www.work.ua/resumes/5629740/

Work experience

Business Development Manager

from 10.2024 to 04.2026 (1 year 7 months)
Smart & Fast Appliance, Remote (Public and business services)

In this role, I identified and created new revenue opportunities for the business, engaging potential clients such as property management companies, landlords, real estate agencies, and home warranty providers. I reached out to these potential clients via cold calls, emails, and referrals to introduce the company’s services, communicate its value proposition, and convert leads into long-term partners. I also tracked market trends, monitored competitors, and looked for gaps in service coverage that our services company could fill.

I built and maintained relationships with external stakeholders and partners to ensure that our partners remained confident in the company’s reliability, response times, and quality of service. I also collaborated closely with internal technicians and operations teams to guarantee that commitments made to external partners were consistently met, reinforcing long-term loyalty and driving sustained revenue growth for the business.​​​​​​​​​​​​​​​​

Head of operations

from 03.2022 to 09.2024 (2 years 7 months)
RUTEXNET, Remote (Telecommunications and networking)

At RUTEXNET, I led operational strategy and service delivery, driving performance, efficiency, and continuous improvement across the organisation. This included oversight of budget management, performance tracking, and process optimisation to ensure effective use of resources and achievement of key objectives. I developed and implemented targeted initiatives that significantly improved client satisfaction and retention, while maintaining a strong focus on quality, accountability, and measurable outcomes.

Furthermore, I built and sustained effective relationships with key clients and stakeholders, enabling collaborative working and the successful delivery of organisational priorities. Through proactive engagement and clear communication, I aligned stakeholder expectations, supported decision-making, and contributed to business growth and service development. I successfully led the organisation through a series of organisational changes and service redesign.

Head of Customer Support

from 08.2020 to 03.2022 (1 year 8 months)
RUTEXNET, Remote (Telecommunications and networking)

During my time as Head of Customer Support at RUTEXNET, I managed the day-to-day running of the customer service team, ensuring the delivery of timely, high-quality support and consistent service standards. I introduced and optimised workflow processes to improve efficiency, reduced resolution times, and enhanced overall service performance. In addition, I worked closely with technical teams to coordinate the resolution of complex issues, ensuring clear communication and effective problem-solving across functions.

Through strong organisational and leadership skills, I ensured accuracy, accountability, and operational efficiency, contributing to improved team performance and effective service delivery. In addition, I held the responsibility for key administrative and financial processes, including managing monthly invoicing, supporting budget reviews, and overseeing salary payments.

Customer Support Representative / Dispatcher

from 08.2019 to 11.2020 (1 year 4 months)
Front Desk Helpers, Kharkiv (Individuals)

Worked as an Inbound Agent/Customer care representative.
Outbound follow up calls to customers to book appointments and get technicians to do the job
Dispatching technicians and following up on jobs to ensure they get completed
Filling of Log book (excel), posting updates and keeping up with the changes that come with the job.

Sales Manager

from 02.2015 to 12.2015 (11 months)
Call center, Kharkiv (Medicine, pharmacy)

The company was an online pharmacy that sells medications (OTC medications) to clients and helps them with their refill. I functioned as a sales representative reaching out to clients and communicating with them while helping them with their purchases. I also followed up on the clients to check up on them and kept accurate records to make sure they refilled when it was time to do so.

Education

Karazin Business School

Business Administration & Management, Kharkiv
Higher, from 2019 to 2021 (2 years)

Graduated with an MBA where I learned the basics of starting up and managing a business, gained a greater awareness of the global market, garnered analytical skills, long-term strategic thinking, networking, leadership, and conflict resolution.

Additional education and certificates

Team Leadership in IT Industry - JP Morgan

2025, 4 Months

Applied Project and Product Management: From Foundations to Practical Delivery - LinkedIn

2025, 1 Month

Knowledge and skills

• MS Excel
• MS Word
• PC User
• Communicability
• Teamwork
• Work with clients
• Management skills
• Adobe Acrobat Reader
• Google
• Adobe
• Leadership
• Zendesk
• Bilingual
• Organisational Skills
• Time Management Skills
• MS Office
• Team management
• Sales
• Management of CRM
• Project management
• Project planning
• Change management
• Agile
• Scrum
• IT project management

Language proficiencies

• English — fluent
• French — advanced

References

Nicholas Brendon Gomera

Nicholas Brendon Gomera

Recruiter, Call Center

Additional information

I am a results-driven professional with excellent communication and stakeholder engagement skills, experienced in leading transformation and operational improvement initiatives within technology-focused organisations. I thrive in fast-paced environments, consistently delivering high-quality outcomes through strong collaboration, strategic thinking, and attention to detail.

I build trusted relationships quickly with senior leaders, operational teams, community organisations, and multidisciplinary partners to drive collective action and achieve shared objectives. For example, I successfully coordinated cross-department updates, managed implementation risks, and ensured contingency plans were in place to minimise disruption to service delivery during organisational change projects.

I am highly organised, proactive, and adaptable, with a strong understanding of governance structures, service delivery pressures, quality assurance, and integrated working across teams and stakeholders. I have hands-on experience maintaining RAID, risk, and escalation logs, monitoring project milestones, identifying operational gaps, and supporting timely decision-making.

As an active listener with a strong work ethic, I communicate clearly and confidently with people from all backgrounds, ensuring collaboration remains productive and solutions-focused. Whether working independently or as part of a team, I consistently contribute positively, remain accountable, and stay focused on delivering measurable results.

I am confident in my ability to make a significant contribution to your organisation by bringing strong leadership, communication, and transformation experience alongside a commitment to delivering excellent service.