Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5629740/

Work experience

Customer Support and Sales Manager (Dispatch)

from 04.2022 to 09.2024 (2 years 5 months)
Appliance Repair Company, Remote (Public and business services)

- Receive incoming service requests from customers via call, chat, email, yelp and thumbtack
- Providing accurate price estimates for repairs, parts, or maintenance services.
- Handling negotiations on pricing while keeping profitability in mind.
- Following up with potential leads and ensuring that they convert into actual service appointments.
Working closely with technicians to understand technical aspects of repairs and how to communicate those to customers.
- Scheduling repair services and coordinating between the customer and the repair team to ensure timely arrival.
- Working closely with technicians to understand technical aspects of repairs and how to communicate those to customers.
- Collecting deposits or payments, if required, before the service begins.
- Keeping records of all sales activities and customer interactions in CRM software (Workiz and House Call Pro)
- Tracking performance metrics such as the number of sales, leads generated, conversion rates, and revenue.
- Providing feedback to management about customer preferences and potential improvements in service offerings.

Customer Support Manager / Dispatcher

from 01.2021 to 03.2022 (1 year 2 months)
Front Desk Helpers, Kharkiv (Transportation and logistics)

Worked part time as an inbound/outbound agent.
Informing customers of their delivery date and time.
Keeping track of drivers to get their exact ETA on the day of delivery and updating the customer.
Completing the order and marking it as delivered after the customer receives the delivery
Taking complaints from clients if the delivery has any issues or damages and escalating it to supervisors.

Head of sales and Customer Support

from 08.2020 to 02.2022 (1 year 6 months)
Canadian Internet Service Provider - VELCOM, Remote (Telecommunications and networking)

1. Developing and implementing sales strategies to meet and exceed revenue targets while maintaining high levels of customer satisfaction.
2. Leading and motivating a team of sales and customer support professionals to achieve individual and team goals.
3. Building and nurturing strong relationships with key clients and partners to drive business growth and deliver exceptional customer experiences.
4. Analysing sales and customer service data to identify improvement areas and implement effective solutions.
5. Collaborating with cross-functional teams to ensure seamless communication and alignment of sales and customer support efforts with overall company objectives.

Customer Support Representative / Dispatcher

from 08.2019 to 11.2020 (1 year 3 months)
Front Desk Helpers, Kharkiv (Individuals)

Worked as an Inbound Agent/Customer care representative.
Outbound follow up calls to customers to book appointments and get technicians to do the job
Dispatching technicians and following up on jobs to ensure they get completed
Filling of Log book (excel), posting updates and keeping up with the changes that come with the job.

Sales Manager

from 02.2015 to 12.2015 (10 months)
Call center, Kharkiv (Medicine, pharmacy)

The company was an online pharmacy that sells medications (OTC medications) to clients and helps them with their refill. I functioned as a sales representative reaching out to clients and communicating with them while helping them with their purchases. I also followed up on the clients to check up on them and kept accurate records to make sure they refilled when it was time to do so.

Education

Karazin Business School

Business Administration, Kharkiv
Higher, from 2019 to 2021 (2 years)

Graduated with an MBA where I learned the basics of starting up and managing a business, gained a greater awareness of the global market, garnered analytical skills, long-term strategic thinking, networking, leadership, and conflict resolution.

V. N. Karazin Kharkov National University

Medicine, Kharkiv
Higher, from 2013 to 2019 (5 years 10 months)

I graduated from the faculty of medicine and I had a great experience studying in the beautiful city of Kharkiv

Knowledge and skills

• MS Excel
• MS Word
• PC User
• Communicability
• Teamwork
• Work with clients
• Management skills
• Adobe Acrobat Reader
• Google
• Adobe
• Leadership
• Zendesk
• Bilingual
• Organisational Skills
• Time Management Skills
• MS Office
• Team management
• Sales
• Management of CRM

Language proficiencies

• English — fluent
• French — advanced
• Russian — beginner
• Spanish — beginner

References

Nicholas Brendon Gomera

Nicholas Brendon Gomera

Recruiter, Call Center

Additional information

I have excellent communication skills and I am a goal-driven hardworker. I am diligent, dedicated, punctual and have the ability to work individually and also as a team player who understands that contributing to team effort is an essential component to excelling. I am ready to significantly impact your organization and offer the best services not just with my technical know how but with my sixth sense. I am a firm believer that strong communication skills is the key to success, and mine are nothing short of superior. I also consider myself an active listener who pays detailed attention to information when it comes to work. I am able to easily connect with people from all walks of life. I rate my work ethic second to none and confident in my ability, I am prepared to greatly contribute to your company positively and offer the best of my services!