Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5629740

Опыт работы

Customer service manager

с 04.2022 по наст. время (2 года)
Netevia, Remote (Finance, banking, and insurance)

I respond to requests from merchants with any issues they might be having regarding transactions and help resolve them and if need be I transfer the request to the necessary department for escalation.

Customer Support Manager / Dispatcher

с 01.2021 по 03.2022 (1 год 2 месяца)
Front Desk Helpers, Kharkiv (Transportation and logistics)

Working part time as an inbound/outbound agent.
Informing customers of their delivery date and time.
Keeping track of drivers to get their exact ETA on the day of delivery and updating the customer.
Completing the order and marking it as delivered after the customer receives the delivery
Taking complaints from clients if the delivery has any issues or damages and escalating it to supervisors.

Customer Support & Sales Manager / Supervisor

с 08.2020 по 08.2022 (2 года)
Canadian Internet Service Provider - VELCOM, Kharkiv (Technology)

As a sales representative, part of my responsibility was to attend to potential customers; offering them our different internet plans and packages to help them subscribe to our service and also making sure they get the best out of the plans they desire. I also took care of billing and made sure customers had their bills paid to date and informed them in cases of late payments.
I also followed up on tickets on Kayako and Zendesk and made outbound follow up calls to customers to evaluate their experience of the service we provide.
In addition to this I was responsible for supervising the day to day running of affairs and creating the work schedule for the department.

Customer Support Representative / Dispatcher

с 08.2019 по 11.2020 (1 год 3 месяца)
Front Desk Helpers, Kharkiv (Locksmith)

Worked as an Inbound Agent/Customer care representative.
Outbound follow up calls to customers to book appointments and get technicians to do the job
Dispatching technicians and following up on jobs to ensure they get completed
Filling of Log book (excel), posting updates and keeping up with the changes that come with the job.

Human Resource Manager / Recruiter

с 01.2016 по 06.2019 (3 года 5 месяцев)
CLIC - Dunamis/Aphoridzo, Kharkiv (Entertainment (Music and Media))

During my time as HR Manager/Recruiter I was responsible for the full recruitment cycle from identifying the hiring needs to onboarding and day to day running of a Gospel Music Group of over 70 vocalists and instrumentalists.

In addition I was also tasked with organizing the yearly music festival (Dunafest) hosted by the group which brought not less than 300 people together.

I was also tasked with the responsibility of organizing talent shows and concerts in the city of Kharkiv that brought hundreds of people together.

Signing record deals with other music groups and running adverts to promote the music group.

Sales Manager

с 02.2015 по 12.2015 (10 месяцев)
Call center, Kharkiv (Chemical industry, pharmaceuticals)

The company was an online pharmacy that sells medications (OTC medications) to clients and helps them with their refill. I functioned as a sales representative reaching out to clients and communicating with them while helping them with their purchases. I also followed up on the clients to check up on them and kept accurate records to make sure they refilled when it was time to do so.

Образование

Karazin Business School

Business Administration, Kharkiv
Высшее, с 2019 по 2021 (2 года)

Graduated with an MBA where I learned the basics of starting up and managing a business, gained a greater awareness of the global market, garnered analytical skills, long-term strategic thinking, networking, leadership, and conflict resolution.

V. N. Karazin Kharkov National University

Medicine, Kharkiv
Высшее, с 2013 по 2019 (5 лет 10 месяцев)

I graduated from the faculty of medicine and I had a great experience studying in the beautiful city of Kharkiv

Знания и навыки

Знание языков

• Английский — свободно
• Французский — продвинутый
• Русский — начинающий
• Испанский — начинающий

Рекомендации

Nicholas Brendon Gomera

Nicholas Brendon Gomera

Recruiter, Call Center

Дополнительная информация

I have excellent communication skills and I am a goal-driven hardworker. I am diligent, dedicated, punctual and have the ability to work individually and also as a team player who understands that contributing to team effort is an essential component to excelling. I am ready to significantly impact your organization and offer the best services not just with my technical know how but with my sixth sense. I am a firm believer that strong communication skills is the key to success, and mine are nothing short of superior. I also consider myself an active listener who pays detailed attention to information when it comes to work. I am able to easily connect with people from all walks of life. I rate my work ethic second to none and confident in my ability, I am prepared to greatly contribute to your company positively and offer the best of my services!