Контактная информация

Соискатель указал телефон , эл. почту, адрес, Instagram и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10078229

Опыт работы

Healthcare Volunteer

с 02.2024 по наст. время (5 месяцев)
REVDI: Rescue Vision Development Initiative, Other countries (Medicine, pharmacy)

• Worked as a healthcare care volunteer to enlighten the public about PREP and PEP antiretroviral drugs.
• Engaged in public campaigns in rural areas of Africa.
• Joined the management team to gather funds from the government and private sectors to fund the project.

Healthcare Volunteer

с 06.2023 по наст. время (1 год 1 месяц)
Pharma-Tether, Remote (Medicine, pharmacy)

• Customer care and support for Pharm-Tether patients.
• Ensuring patient comfort and satisfaction through effective communication.
• Providing invaluable assistance and fostering a supportive environment.
• Commitment to enhancing patient experience and well-being.
• Delivering exceptional customer care services with professionalism and empathy.

Customer Support Specialist | Call Centre Operator

с 11.2021 по 01.2023 (1 год 2 месяца)
Dashspeed Logistics, Remote (Transportation and logistics)

• Managed incoming calls efficiently, addressing customer inquiries and concerns as a call center
operator for Dashspeed Logistics.
• Resolved customer complaints promptly and professionally to ensure high satisfaction levels.
• Facilitated seat bookings and coordinated customer requests to streamline their experience.
• Executed a comprehensive range of customer service tasks, maintaining a customer-centric approach.
• Played a pivotal role in enhancing Dashspeed Logistics' service quality through adept customer care and
support.

Customer care agent, Call Center Operator

с 11.2020 по 09.2023 (2 года 10 месяцев)
Queeney's Bakery, Other countries (Hotel and restaurant industry)

•Assisted customers with inquiries, resolved issues, and provided information over the phone.
•Managed incoming and outgoing calls, ensuring efficient communication.
•Maintained accurate records of customer interactions and transactions.
•Offered support and guidance to customers in a polite and professional manner.
•Addressed customer complaints and worked to find satisfactory solutions.
•Updated customer account information and made necessary data entries.

Sales representative, Customer Service Manager

с 08.2019 по 09.2020 (1 год 1 месяц)
Issy Beauty Salon, Other countries (Beauty, fitness, sports)

•Successfully identified and engaged potential customers.
•Built and maintained strong client relationships.
•Achieved and exceeded sales quotas and targets.
•Conducted persuasive product presentations and demonstrations.
•Prepared regular sales reports and forecasts.
•Provided exceptional post-sale support and assistance.
•Stayed updated on new hairstyle trends and competitors.
•Developed and executed effective sales strategies.
•Collaborated with the sales team to meet objectives.
•Attended training sessions to enhance sales skills.
•Adapted sales techniques to different customer needs.

Образование

University of Uyo

Pharmacy, Other countries
Высшее, с 2020 по 2026 (6 лет)

Pharm.D

Federal Science and Technical College

Science, Other countries
Среднее специальное, с 2014 по 2020 (6 лет)

Дополнительное образование и сертификаты

Content Writing Certified

2022, 1 month
Сертификат

Customer Service (Diploma), Saylor Online Academy

2022, 5 months

Знания и навыки

• Communicability
• Creativity
• PC User
• Active sales
• Zendesk
• B2B Sales
• B2C Sales
• Responsibility
• Microsoft.Office.Tools
• Google Workspace
• Work with clients
• Kommo
• Management of CRM
• Direct sales

Знание языков

Английский — свободно