Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/18435972/

Work experience

Project Support Officer

from 12.2025 to 06.2026 (7 months)
Dimensions, Remote (IT)

In this role, I led the delivery of client-centred projects by coordinating activities across multidisciplinary teams, ensuring alignment with agreed plans and organisational priorities. I acted as a focal point of contact in high-pressure situations, facilitating effective communication, timely escalation, and providing appropriate responses.
I monitored progress against agreed plans, maintained accurate documentation, and contributed to risk management and quality assurance processes in line with governance standards.

Furthermore, I contributed actively to service improvement initiatives by identifying gaps in service delivery and supporting the implementation of these enhancements.

Project Assistant

from 03.2025 to 12.2025 (10 months)
HMR, Remote (Medicine, pharmacy)

In my previous role, I coordinated the delivery of projects, worked closely with various teams to ensure activities were well-organised, appropriately documented, and aligned with service objectives. In my role, I monitored the progress of projects, maintained records, supported governance and risk processes.

In addition, I contributed to ongoing service development by supporting data collection, performance tracking, implementation of improvement initiatives, and identifying opportunities to enhance service delivery. I worked collaboratively with stakeholders to strengthen communication across teams and enhance client engagement.

Head of Operations

from 02.2022 to 02.2025 (3 years)
RUTEXNET, Remote (IT)

At RUTEXNET, I led operational strategy and service delivery, driving performance, efficiency, and continuous improvement across the organisation. This included oversight of budget management, performance tracking, and process optimisation to ensure effective use of resources and achievement of key objectives. I developed and implemented targeted initiatives that significantly improved client satisfaction and retention, while maintaining a strong focus on quality, accountability, and measurable outcomes.

Furthermore, I built and sustained effective relationships with key clients and stakeholders, enabling collaborative working and the successful delivery of organisational priorities. Through proactive engagement and clear communication, I aligned stakeholder expectations, supported decision-making, and contributed to business growth and service development. I successfully led the organisation through a series of organisational changes and service redesign.

Head of Customer Support

from 08.2020 to 02.2022 (1 year 7 months)
RUTEXNET, Remote (IT)

During my time as Head of Customer Support at RUTEXNET, I managed the day-to-day running of the customer service team, ensuring the delivery of timely, high-quality support and consistent service standards. I introduced and optimised workflow processes to improve efficiency, reduced resolution times, and enhanced overall service performance. In addition, I worked closely with technical teams to coordinate the resolution of complex issues, ensuring clear communication and effective problem-solving across functions.

Through strong organisational and leadership skills, I ensured accuracy, accountability, and operational efficiency, contributing to improved team performance and effective service delivery. In addition, I held the responsibility for key administrative and financial processes, including managing monthly invoicing, supporting budget reviews, and overseeing salary payments.

Outreach Programme Executive

from 08.2019 to 09.2020 (1 year 2 months)
Save the Nations, Kharkiv (Medicine, pharmacy)

As an Outreach Project Executive, I led the design, coordination, and delivery of community-based programmes aimed at improving access to humanitarian aid across diverse populations. I conducted population needs assessments, developed targeted outreach strategies, and implemented workshops and awareness campaigns. Working closely with multidisciplinary teams, local authorities, and voluntary sector partners, I acted as a key liaison to reduce inequalities and ensure service delivery aligned with public priorities.

In addition, I managed stakeholder engagement, programme performance, and reporting, using data analysis to evaluate outcomes and inform service improvement. I coordinated outreach events, supervised staff and volunteers, and maintained strong governance through compliance with clinical, safeguarding, and organisational standards.
I identified vulnerable groups, facilitated access to services, and demonstrated strong leadership qualities such as adaptability and a strong commitment to quality service.

Education

Karazin Business School

Business Administration, Kharkiv
Higher, from 2019 to 2021 (2 years)

Additional education and certificates

Applied Project and Product Management: From Foundations to Practical Delivery - LinkedIn

2025, 4 weeks

Developing Your Skills as a Project Manager - LinkedIn

2025, 1 week

Integrated Digital Project - Bournemouth University

2024, 3 months

Team Leadership in Industry - JP Morgan

2025, 3 months

Understanding of Information Systems

2025, 3 months

Knowledge and skills

• MS Excel
• MS Word
• PC User
• Communicability
• Teamwork
• Work with clients
• Management skills
• Adobe Acrobat Reader
• Google
• Adobe
• Leadership
• Zendesk
• Bilingual
• Organisational Skills
• Time Management Skills
• MS Office
• Team management
• Sales
• Management of CRM
• Project management
• Project planning
• Change management
• Agile
• Scrum
• IT project management

Language proficiencies

• English — fluent
• French — fluent

References

• Edward Monoyo Ogbe

  Edward Monoyo Ogbe

  Chief operating officer, HR Vision

  Contact details are hidden

• Adinlewa Emmanuel

  Adinlewa Emmanuel

  Support manager, Netevia INC

  Contact details are hidden

• Brendon Gomera

  Brendon Gomera

  Business Process Manager, Sheffa Group

  Contact details are hidden

Additional information

I am a results-driven professional with excellent communication and stakeholder engagement skills, experienced in leading transformation and operational improvement initiatives within technology-focused organisations. I thrive in fast-paced environments, consistently delivering high-quality outcomes through strong collaboration, strategic thinking, and attention to detail.

I build trusted relationships quickly with senior leaders, operational teams, community organisations, and multidisciplinary partners to drive collective action and achieve shared objectives. For example, I successfully coordinated cross-department updates, managed implementation risks, and ensured contingency plans were in place to minimise disruption to service delivery during organisational change projects.

I am highly organised, proactive, and adaptable, with a strong understanding of governance structures, service delivery pressures, quality assurance, and integrated working across teams and stakeholders. I have hands-on experience maintaining RAID, risk, and escalation logs, monitoring project milestones, identifying operational gaps, and supporting timely decision-making.

As an active listener with a strong work ethic, I communicate clearly and confidently with people from all backgrounds, ensuring collaboration remains productive and solutions-focused. Whether working independently or as part of a team, I consistently contribute positively, remain accountable, and stay focused on delivering measurable results.

I am confident in my ability to make a significant contribution to your organisation by bringing strong leadership, communication, and transformation experience alongside a commitment to delivering excellent service.