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Work experience

Project Support Officer

from 12.2025 to 04.2026 (5 months)
Dimensions, Remote (Medicine, pharmacy)

n my current role at Dimensions UK, I lead the delivery of patient-centred programmes by coordinating care activities across multidisciplinary teams, ensuring alignment with agreed care plans and organisational priorities. I act as a focal point of contact in high-pressure situations, facilitating effective communication, timely escalation, and providing appropriate responses. I monitor progress against care plans, maintain accurate documentation, and contribute to risk management and quality assurance processes in line with governance standards.

Furthermore, I contribute actively to service improvement initiatives by identifying gaps in care delivery and supporting the implementation of health and safety enhancements. This includes assisting with wellbeing planning, supporting safe medication practices, and delivering education on stress management and emotional regulation.

Healthcare Project Assistant

from 03.2025 to 12.2025 (10 months)
HMR Nursing & Medical Company, Remote (Medicine, pharmacy)

In my previous role at HMR, I coordinated the delivery of healthcare projects, worked closely with various teams to ensure activities were well-organised, appropriately documented, and aligned with service objectives. In my role I monitored the progress of projects, maintained records, supported governance and risk processes.

In addition, I contributed to ongoing service development by supporting data collection, performance tracking, implementation of improvement initiatives, and identifying opportunities to enhance care delivery. I worked collaboratively with stakeholders to strengthen communication across teams and enhance patient engagement.

Head of Operations

from 02.2022 to 02.2025 (3 years)
RUTEXNET, Remote (IT)

At RUTEXNET, I led operational strategy and service delivery, driving performance, efficiency, and continuous improvement across the organisation. This included oversight of budget management, performance tracking, and process optimisation to ensure effective use of resources and achievement of key objectives. I developed and implemented targeted initiatives that significantly improved client satisfaction and retention, while maintaining a strong focus on quality, accountability, and measurable outcomes.

Furthermore, I built and sustained effective relationships with key clients and stakeholders, enabling collaborative working and the successful delivery of organisational priorities. Through proactive engagement and clear communication, I aligned stakeholder expectations, supported decision-making, and contributed to business growth and service development. I successfully led the organisation through a series of organisational changes and service redesign.

Head of Customer Support

from 08.2020 to 02.2022 (1 year 7 months)
RUTEXNET, Remote (IT)

During my time as Head of Customer Support at RUTEXNET, I managed the day-to-day running of the customer service team, ensuring the delivery of timely, high-quality support and consistent service standards. I introduced and optimised workflow processes to improve efficiency, reduced resolution times, and enhanced overall service performance. In addition, I worked closely with technical teams to coordinate the resolution of complex issues, ensuring clear communication and effective problem-solving across functions.

Through strong organisational and leadership skills, I ensured accuracy, accountability, and operational efficiency, contributing to improved team performance and effective service delivery. In addition, I held the responsibility for key administrative and financial processes, including managing monthly invoicing, supporting budget reviews, and overseeing salary payments.

Health Outreach Programme Executive

from 08.2019 to 09.2020 (1 year 2 months)
Save the Nations, Kharkiv (Medicine, pharmacy)

As a Health Outreach Project Executive, I led the design, coordination, and delivery of community-based health programmes aimed at improving access, prevention, and health education across diverse populations. I conducted population needs assessments, developed targeted outreach strategies, and implemented health promotion initiatives including screenings, workshops, and awareness campaigns. Working closely with multidisciplinary healthcare teams, local authorities, and voluntary sector partners, I acted as a key liaison to strengthen referral pathways, reduce health inequalities, and ensure service delivery aligned with public health priorities.

In addition, I managed stakeholder engagement, programme performance, and reporting, using data analysis to evaluate outcomes and inform service improvement. I coordinated outreach events, supervised staff and volunteers, and maintained strong governance through compliance with clinical, safeguarding, and organisational standards. I also supported patient engagement by identifying vulnerable groups, facilitating access to services, and promoting self-management and prevention strategies, demonstrating leadership, adaptability, and a strong commitment to quality care and population health.

Education

Karazin Business School

Healthcare Management, Kharkiv
Higher, from 2019 to 2021 (2 years)

V. N. Karazin Kharkiv National Universirty

Medicine, Kharkiv
Higher, from 2013 to 2019 (6 years)

Additional education and certificates

Applied Project and Product Management: From Foundations to Practical Delivery - LinkedIn

2025, 4 weeks

Developing Your Skills as a Healthcare Project Manager - LinkedIn

2025, 1 week

Integrated Digital Healthcare Project - Bournemouth University

2024, 3 months

Team Leadership in Industry - JP Morgan

2025, 3 months

Understanding of Health Information Systems

2025, 3 months

Knowledge and skills

• MS Excel
• MS Word
• PC User
• Communicability
• Teamwork
• Work with clients
• Management skills
• Adobe Acrobat Reader
• Google
• Adobe
• Leadership
• Zendesk
• Bilingual
• Organisational Skills
• Time Management Skills
• MS Office
• Team management
• Sales
• Management of CRM
• Project management
• Project planning
• Change management
• Agile
• Scrum
• IT project management

Language proficiencies

• English — fluent
• French — fluent

References

• Edward Monoyo Ogbe

  Edward Monoyo Ogbe

  Chief operating officer, HR Vision

  Contact details are hidden

• Adinlewa Emmanuel

  Adinlewa Emmanuel

  Support manager, Netevia INC

  Contact details are hidden

• Brendon Gomera

  Brendon Gomera

  Business Process Manager, Sheffa Group

  Contact details are hidden

Additional information

I am a results-driven professional with excellent communication and stakeholder engagement skills, experienced in leading transformation and operational improvement initiatives within technology-focused organisations. I thrive in fast-paced environments, consistently delivering high-quality outcomes through strong collaboration, strategic thinking, and attention to detail.

I build trusted relationships quickly with senior leaders, operational teams, community organisations, and multidisciplinary partners to drive collective action and achieve shared objectives. For example, I successfully coordinated cross-department updates, managed implementation risks, and ensured contingency plans were in place to minimise disruption to service delivery during organisational change projects.

I am highly organised, proactive, and adaptable, with a strong understanding of governance structures, service delivery pressures, quality assurance, and integrated working across teams and stakeholders. I have hands-on experience maintaining RAID, risk, and escalation logs, monitoring project milestones, identifying operational gaps, and supporting timely decision-making.

As an active listener with a strong work ethic, I communicate clearly and confidently with people from all backgrounds, ensuring collaboration remains productive and solutions-focused. Whether working independently or as part of a team, I consistently contribute positively, remain accountable, and stay focused on delivering measurable results.

I am confident in my ability to make a significant contribution to your organisation by bringing strong leadership, communication, and transformation experience alongside a commitment to delivering excellent service.