Contact information

The job seeker has entered a email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/5655141/

Work experience

Dispatcher

from 03.2025 to now (5 months)
Prestige Window Works, Remote (Public and business services)

Handling Inbound calls, sales closing and technician routing for technicians handling repairs on windows, deck and door repairs in the New York, Long Island area in the US operating out of New Hyde Park

Customer support representative

from 06.2023 to 01.2024 (7 months)
Smart and Fast Appliance repair, Remote (Public and business services)

As a Customer Support Representative, I have achieved success by resolving a high volume of inquiries and maintaining a high customer satisfaction rating. I have developed and implemented procedures to improve efficiency, provided valuable feedback to the company, collaborated with other departments, trained and mentored new team members, met and exceeded goals, and handled escalated issues with tact.

Business Process Manager

from 01.2023 to 03.2025 (2 years 2 months)
Sheffa Group, Remote (Beauty, fitness, sports)

Focused on operational efficiency and overall business growth. Key achievements include establishing a high-performing call center and enhancing lead generation, nurturing, and reputation management processes.

My tenure at Sheffa Group has been marked by identifying and implementing process improvements, driving strategic initiatives, and fostering excellence in customer service.

Brand Relationship Executive

from 04.2022 to 12.2023 (1 year 8 months)
Buffalo Market Distribution, Other countries (Wholesale, distribution, imports, and exports)

Scope of responsibility included; Engaging New business on strategic growth opportunities, closing deals from the sales portal, working on the GMV matrix for each individual brand, hosting onboarding meetings, and Monthly directives for the brands we were working with.

Sales Development Manager

from 11.2021 to 04.2022 (5 months)
Buffalo Market, Kharkiv (Wholesale, distribution, imports, and exports)

Harvesting, Qualifying, and Setting up appointments for distribution partners and brands on the West Coast.

Senior Sales and Development Manager

from 05.2021 to 10.2021 (5 months)
UBPO, Kharkiv (Telecommunications and networking)

Training agents, managing projects, onboarding of new projects and direct communication with clients across the different projects handled.

Outbound CSR

from 01.2020 to 05.2021 (1 year 4 months)
Home Alliance, Kharkiv (Public and business services)

Handling Outbound calls for clients, tracking prospective appointments, closing up sales appointments and pitching in new offers for members and prospective members.

Content writer

from 10.2019 to 05.2021 (1 year 7 months)
Livingston Researchers, Kharkiv (Education and science)

Job Task collection and completion

Data verification specialist

from 10.2019 to 01.2020 (3 months)
InfuseMedia, Kharkiv (IT)

Compiling, calling and verifying leads for company bases and clients

English Tutor

from 07.2019 to 11.2021 (2 years 4 months)
Bibo International, Kharkiv (Education and science)

Prepping students to speak and articulate better in English, both in business and social settings. Also taught professional prep lessons for ILETS examination candidates

Education

Kharkiv National Medical University

Medicine, Харків
Unfinished higher, from 2016 to 2022 (5 years 11 months)

6 years course in the Doctor of Medicine degree (MBBS)

Knowledge and skills

• Cold sales
• Email Marketing
• Technical support for users
• Lead generation
• Management of CRM
• Work with people
• Staff training
• Team management
• Knowledge of sales techniques
• Sales management
• Project management
• Conflict settlement
• Work with clients
• Email client
• Working with key clients
• Conducting presentations
• Copywriting
• Tutoring

Language proficiencies

English — fluent

Additional information

Fluent in Shona and Ndebele
Proficient in Chichewa, Swahili and Zulu

Skills:
*Editing and word underwriting
*Skilled at word play and the poetic arts
*Great leadership abilities
*High Capacities to head and handle teams