Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/5697925/

Work experience

Server / Customer service associate

from 08.2021 to 12.2021 (5 months)
Restaurant "Panska Sadyba", Тернопіль (Готельно-ресторанний бізнес)

Handled large scale banquet operations including set-up , synchronized service, and guest assistance .
Managed high-volume events with a focus on attention to detail and formal dining etiquette .
Collaborated closely with the kitchen and event planning teams to ensure precise timing and guest satisfaction .
Maintained professional composure and high service speed in a high-pressure , time-sensitive event environment .

Server / Customer service associate

from 06.2020 to 09.2020 (4 months)
Restaurant "Tropicano", Затока, Одеська обл. (Готельно-ресторанний бізнес)

Thrived in a high-volume seasonal environment serving over 100+ guests per shift during peak summer periods.
Collaborated effectively with kitchen and bar stuff to ensure seamless timing and order accuracy.
Leveraged strong interpersonal and communication skills to build long-term relationships with regular clients.

Server / Customer service associate

from 11.2019 to 03.2020 (5 months)
Sonata Hotel&Spa, Київ (Готельно-ресторанний бізнес)

Delivered high-quality room service , ensuring timely and accurate delivery of food and beverages to guest rooms .
Provided personalized attention to hotel residents ensuring seamless dining experience both in the main restaurant and in-room .
Handled large-scale banquet operations , including set-up , service and guest assistance during corporate and private events.
Managed breakfast service (buffet and à la carte) ensuring efficient guest flow and a high standard of food presentation during peak morning hours .

Server / Customer service associate

from 09.2019 to 11.2019 (3 months)
Georgian cuisine restaurant "Suluguni", Київ (Готельно-ресторанний бізнес)

Applied a tailored approach to every guest , quickly responding to specific needs to guarantee maximum satisfaction and comfort.
Maximized revenue through upselling premium spirits and exclusive packages.

Server / Customer service associate

from 06.2019 to 09.2019 (4 months)
Night club "Brazil", Коблеве (Готельно-ресторанний бізнес)

Thrived in a high energy, fast-paced environment , managing up to 10+ tables simultaneously during peak hours.
Maintained peak performance under pressure ensuring fast drink delivery and table turnover without compromising service quality.
Accurately managed high-volume cash and card transactions in a dimly lit , fast-moving environment.
Expertly handled difficult situations and intoxicated guests with diplomacy ensuring a safe and enjoyable environment for everyone.

Server / Customer service associate

from 02.2018 to 05.2019 (1 year 4 months)
Ethno-Restaurant "Koleso", Чернівці (Готельно-ресторанний бізнес)

Managed high-volume orders with precision while maintaining a professional and friendly demeanor.
Maintained a welcoming atmosphere , contributing to the unique ethno-concept of the restaurant

Server / Customer service associate

from 08.2017 to 01.2018 (6 months)
Entertainment club "Bartka", Чернівці (Готельно-ресторанний бізнес)

Delivered exceptional guest service in a fast-paced environment.
Handled cash and credit transactions with 100% accuracy.
Resolved guest concerns promptly, enhancing customer loyalty and retention.

Server / Customer service associate

from 06.2016 to 08.2017 (1 year 3 months)
Pizzeria "Efes", Чернівці (Готельно-ресторанний бізнес)

Managed high-volume customer orders in a fast-paced environment with 100% accuracy.
Development strong negotiation and conflict-resolution skills by handling difficult situations.
Maintained focus and efficiency during "rush hours" demonstrating excellent multitasking.
Ensured high-quality service and build positive relationships with diverse clients.

Education

Yuriy Fedcovych Chernivtsi National University

Faculty of foreign languages. Qualification: Philologist, translator, teacher of English, Чернівці
Higher, from 2011 to 2016 (5 years)

Yuriy Fedcovych Chernivtsi National University

Faculty of Philology. Qualification: Philologist, teacher of Ukrainian language and literature, Чернівці
Higher, from 2011 to 2016 (5 years)

Knowledge and skills

• Організованість
• Уміння працювати в режимі багатозадачності
• Стресостійкість
• Комунікабельність
• Здатність до навчання
• Адаптивність
• Неконфліктність
• MS Excel
• Доброзичливість
• Чесність
• Дисциплінованість
• Самостійність

Language proficiencies

• Ukrainian — fluent
• English — above average

Additional information

Summary of qualifications:
Persuasive communicator: able to conduct clear and effective negotiations; developed strong negotiation and conflict-resolution skills by handling difficult situations.
Adaptability: comfortable with the US timezone (evening/night shifts).
Result-oriented: focused on completing tasks efficiently and meeting deadlines.
Multitasking: able to prioritise and manage multiple projects simultaneously while maintaining attention to detail.